How do you become a Trainee Pub Manager? Our expert points readers in the right direction...
The issue
I'd like some advice on what qualifications and experience (if any) I'd need to get a trainee position in Pub Management.
I trained for two years in hotel catering and institutional operations, and have one year chef and two years' hotel reception experience. I've been working in another area for 10 years, but I'd now like to move back into the service sector.
What's the right way to go?
Expert answer
Kim Parish, human resources director at Scottish & Newcastle Retail replies:
Your education and your experience as a Chef and Hotel Receptionist will have developed the people and service skills you need for Pub Management. But what's more important is your experience in the last ten years and mapping that against the competencies required for Pub Management.
What we look for
When we recruit trainee managers, we assess them against the following competencies:
- looking after the customers' needs
- getting the most from yourself and your team
- maintaining and improving operational standards
- making sound decisions and problem solving
- controlling your business and managing your margins
- growing your sales
- communicating effectively
Take action
To take the first steps towards a Pub Management career, you need to:
- See how you match against these areas. Think about concrete examples to give at interviews.
- Get a part-time bar job. All the large pub chains make a big investment in training and have training courses aimed at people like you. You might find that you can move from part ?time bar job to internal management training programme.
...and remember
What's really important is that you can demonstrate that you really love working in a pub environment and you need to be very clear that this career change is what you want.