How to ensure you make a good first impression on your first day in a new job...
Starting a new career or job in a hotel, restaurant or other catering business may bring unique challenges. You'll have a lot to learn, and a lot of people to meet. But your first day need not be intimidating. To help you enjoy it, and make a good first impression, try following these top tips:
Dress to impress
Pick your clothes well. Many restaurants and hotels will have a uniform or general dress code for you to follow. If you don't know it, don't be afraid to ask. If you can't find out, dress smartly and don't try to make a statement.
Write things down
Make written notes of everything you learn. Hotels and restaurants are made up of lots of small, busy teams; there'll be a lot of information to take in and things to remember.
Find out who's who
You'll meet a lot of people on your first day, so there's no shame in not remembering all their names. Make a note of important names ? such as the head chef or general manager. Use people's names as much as possible: you'll make a positive, friendly impression and it'll be easier to remember people's names.
Get to know your workplace
Before you begin, make sure you have key information like the location of the concierge desk, the lifts and so on. Ask for a phone list so you can call reception, housekeeping etc. You can then find answers to customers' questions. Always be polite and helpful. Most guests and customers won't mind waiting a moment for information. Talk to the guests. Their feedback will help you understand the business better.
Ask plenty of questions
Don't be afraid to ask sensible, constructive questions. It's better to ask than make a mistake that causes problems or, worse, loses the company money. The more you ask, the more you'll learn.
Avoid coming across as over confident
Remember it's your first day: don't try to tell people what they're doing wrong to make yourself look clever. Wait until you know the way the company works before you start making suggestions ? and then make them respectfully.
Be useful and look busy
You won't be expected to know everything straight away. But you can make yourself useful: put the kettle on, pick up the post ? do anything to show willing and build good working relationships. If you've really got nothing to do, ask if there's any company literature you can read, or if someone can give you a guided tour.
Don't try and be funny
It's better to be thought of as boring than to offend people with tasteless jokes. Avoid trying to be funny until you know more about your colleagues.
Take a good look round
If you're not busy, become an expert on your new environment. Imagine you're a guest: Where are the nearest toilets to reception? Where are the public phones? Which way to the bar? What time does breakfast finish? Knowledge is credibility.
Don't expect too much
No one will expect you to walk away from your first day knowing everything about the company and your new job. You will have a period of induction, so don't rush yourself. Make a good impression but don't go overboard. You worked hard to get the job, so relish the fact that you're finally there.