Think of going for a first interview for a hospitality job like an actor going for an audition. You need to study the character, learn the lines and know the director in order to ensure your talents are displayed. Make sure your homework is complete...
What should I know?
Search the internet (start with Caterer.com) or past copies of trade magazines like Caterer & Hotelkeeper for information about the company. Make sure you know:
- How big is it?
- What brands does it own?
- How much money does it make?
- Are there any well-known industry figures associated with it?
- Has it been in the news lately?
- If so, why?
- Has there been a takeover?
What should I do before the interview?
Next, see the business deal with the public. Visit your prospective place of work as a customer. Remember anything particularly impressive and take note of anything that you would do differently. Details to look for:
- Note the levels of service, uniforms and maintenance of the property.
- Call to find out how they deal with customers.
- Is it easy to make or cancel a reservation over the phone?
- Uncover the level of menu and pricing knowledge, from a customer?s viewpoint.
- Study the company?s website.
How should I appear for the interview?
Plan your day, giving yourself time to be dressed smartly, cleanly and conservatively. If you have a long journey, you may need to find somewhere to change. Call the company and ask for the agenda of the interview. You may be given a tour of the kitchens or the grounds, so make sure your clothes can stand humidity or a trip outdoors.
What questions are they are likely to ask?
Prepare for the stock questions you can expect by rehearsing your answers. Drop in the information about the company that you?ve uncovered. Give short, snappy answers. Remember to give specific examples and figures where possible, for instance when trying to show how much you have increased turnover or what savings you made.
- What makes you the ideal person to fill this vacancy?
- Give a summary of your career to date
- Where do you see yourself in five years?
- Why do you want to change jobs?
- What would you bring to this company?
- Have you got any questions for us?
What questions should I ask?
This is your chance to demonstrate your knowledge of the company and to find out more about the position. Plan some questions, such as ?How is the job performance measured?? or ?Why is this position vacant?? It is unusual to discuss salary and benefits in a first interview.
What should I always bear in mind?
Try to treat the interview as an informal chat and you will come across as much more confident and relaxed. If you know you are prepared, your performance will be much better.