What does the job involve?
As Conference and Events Administrator, you'll be responsible for all the correspondence which is sent out to the customer.
Key responsibilities
Important areas of this administrator role include:
- handling booking confirmations
- chasing up calls
- liaising with other departments about customer requirements
- preparing brochures for enquiries
- selling conferences and events over the telephone
What skills do I need?
You'll need a variety of skills including:
- Good communication and telephone skills: you'll sometimes be required to sell conferences and events over the phone, or handle complaints.
- Strong organisational skills and good attention to detail: these will enable you to carry out your key responsibilities
What qualifications do I need?
There are a number of vocational courses available, and many hotel companies offer training programmes for sales staff on the specific skills they'll require.
Is it the right job for me?
To be a successful Conference and Events Administrator, you'll need to enjoy dealing with the public, and be able to handle complaints calmly and effectively. You should also be comfortable using the telephone as sometimes telesales will be part of the job.