What does the job involve?
As Head Concierge, you?ll be highly visible as guests will come to you for help and information on the hotel and its services. Even more importantly, you?ll be the guests? source of information on local travel, entertainment, restaurants and clubs.
You?ll also be called on to fulfil special requests, which could be anything from a new pair of shoes to, in one famous case, kangaroo-flavoured condoms at 3am.
Key responsibilities
Main areas of work as Head Concierge include:
- getting concert and theatre tickets
- recommending places to eat
- arranging airport pick-ups and other transport
- organising currency exchanges within the hotel
- supervising, training and developing a team of staff, including deputy concierges, baggage porters, doormen and night porters
What skills do I need?
You?ll need to be a people-person, with:
- Excellent customer service skills: essential if you?re to provide the impeccable service expected of you.
- First-class communication: this will help you when dealing with guests from all over the world, with sometimes seemingly impossible requests.
- Good organisational skills and an unflappable temperament: these will be important as you juggle different tasks.
Is it the right job for me?
To be a successful Head Concierge, you?ll need to have an open, friendly and customer-focused attitude. If you?re discreet, enjoy the unexpected and have the resourcefulness to carry out bizarre or seemingly impossible requests, this may be the job for you.