What does the job involve?
As a Reservationist, you'll deal with guests over the telephone to take reservations and bookings. You'll be the person a potential customer speaks to when they are interested in making a reservation, so you'll need to have good communication skills to make the right impression.
Key responsibilities
Main areas of a Reservationist's work include:
- dealing with guests over the telephone
- taking and inputting reservations
- negotiating rates
- upselling, or offering a more expensive room to the customer
What skills do I need?
You'll need a variety of skills including:
- Excellent telephone skills: these are important as you'll largely be dealing with customers over the phone.
- Good communication skills: these will help you when you're taking reservations from potential customers.
Is it the right job for me?
To be a successful Reservationist, you'll need to enjoy working with the public. You should be comfortable using the telephone as most of your dealings will be done over the phone. You'll need to be confident in your negotiating and sales skills, as promoting more expensive packages is a key part of this role.