Caterer.com
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Caterer.com FAQs

In this section, you'll find a list of our users' most frequently asked questions.

Application questions Candidate Profile questions Email questions Registration questions

Application questions

Can I send my application to you?
Caterer.com is not an employment agency, so we don't accept CVs or job applications by post or email. The website is designed to allow you to search for jobs, and to allow recruiters to match you to their positions (via your candidate profile). When you complete an application online, you are contacting the recruiter directly, in a format that they can accept and process easily.



Why haven't I had a response to my application?
When you apply for a job advertised on Caterer.com, you are effectively emailing the advertiser. Caterer.com does encourage our advertisers to respond to all applications, but unfortunately this does not always happen. It is always a good idea to follow up your application with an email or phone call.

As Caterer.com is not an employment agency, we don't take part in the selection process. For feedback on how your application is progressing you need to contact the advertiser. If you have used the apply now button, you can usually get their contact details by logging in to your My Caterer account, and clicking on the My applications link. On this page will be listed all the jobs you have applied for online, using Caterer.com. Click on the job title to see the details of the jobs. The advertiser's contact details are displayed at the bottom of the pop-up.



Can foreign nationals apply for jobs in the UK via Caterer.com?
Yes. You must, however, be legally eligible to work in the country the job is based in.



What does my online application look like?
When you send an online application via Caterer.com, we attach your CV to an email and include the text of any cover letter you have written when you applied, and your answer to the work eligibility question. The email also includes your email address so that the recruiter can contact you about the job. We also include the answers to any screening questions the recruiter has requested. If you want to see a copy of the email we send recruiters, use the check box on the Apply online page.



How can I contact the recruiter about my application?
If you want feedback on how your application is progressing, you should contact the recruiter directly. You can get any contact details they have supplied with their advertisement, by clicking on the contact details text link, just below the apply now button, on the Job details page. If you have applied online, you can get to this page easily from your My applications page in My Caterer.



Candidate profile questions

How will filling in a candidate profile help me?
When you complete a candidate profile, you are storing relevant information about you in a format that a recruiter can search for using the tools we provide. The profile is not compulsory, but it is recommended. Recruiters can search our database to find jobseekers – eg you – that best match the positions they have. This way, you stand a chance of being offered a job that suits your skills without having to look for it.



I just want to apply online, do I have to fill in the candidate profile?
You don't have to fill in a candidate profile before applying.



How do recruiters use my candidate profile?
Your profile is stored in our candidate database, and its use is controlled by you. Recruiters use a tool called Candidate Search to specify the type of candidate they are looking for, and then search the database for matches. You will only be included in the search if you have made your profile available to be searched. When recruiters find a match, they can contact the candidate.



How do I upload my CV?
You can upload your CV either by visiting the 'My Caterer' area on the site or by clicking on 'Upload your CV'. If you are a new user, follow the prompts to create a new account. If you are an existing user, log in.

From the My Caterer page you should click on the 'View my profile' button, in the 'My jobseeker Profile' section ('Upload your CV' will take you straight here after you have logged in). In the 'Personal details' section at the top of the 'My Caterer' page, look for the CV text field and browse button. Click on the browse button and you will see a 'Choose file' window. Locate your CV on your computer and then click on 'Open'. The path to your CV will appear in the CV text field.

Complete the rest of your Jobseeker Profile and click the 'Save my profile' button at the bottom of the page. Your CV is now on our system and will allow recruiters to evaluate you for jobs they may have.

Your CV must be a MS Word (*.doc), MS Word 2007 (*.docx), Rich Text Format (*.rtf) or Acrobat (*.pdf) file and should be no larger than 100k. However, in order for your CV to be viewed by most recruiters, we do not recommend MS Word 2007 (*.docx) files. Please make sure your document is not password protected. When you originally create your document, click 'file', then 'save as', and select one of the above file types.

Problems uploading a CV for a job application
If you have problems uploading a CV when you want to apply for a job, you can paste the text into the cover letter field alongside any message to the recruiter.



How do I replace my CV?
To change your CV you should click on the my profile and CV button. In the personal details section at the top the candidate profile page, click on the change link next to the name of the existing CV.

The existing CV will be replaced by the upload text field and browse button. Click on the browse button and you will see a choose file window. Locate your CV on your computer and then click on open. The path to your CV will appear in the CV text field'.

Finally, scroll to the bottom of the candidate profile and click on the save my profile button. Your CV has now been updated.



I have uploaded a new CV, why can I still see my old one?
Once you have added your CV you will need to click on the save my profile button at the bottom of the page before the new CV is fully uploaded. Do make sure you fill out the rest of the profile if you haven't already done so.



Can I send you my CV?
Unfortunately, Caterer.com does not accept CVs by email –they can only be uploaded after registering to use My Caterer.



Why do I get a page not found/denied access error when I try to upload my CV?
If you see either of the above error messages when you try to upload your CV, it is because the programming language (JavaScript) that works this part of the site, is failing on your browser. You need to ensure that you are using a supported browser (see our browser policy) and that scripting is switched on in your browser's settings. To find out how to check this you will need to refer to your browser's online help.



My CV is more than 100KB, how can I upload it?
You must get it to below 100KB. Make sure you do not have any pictures or logos in your document, which could increase the file size. Remove these, save the document, and check to see if it is less than 100KB.

If you created your CV in MS Word and have made several revisions to it, it is possible that Word is 'remembering' all your changes. This increases the file size tremendously. The solution is to copy and paste the text content of your CV into a new blank Word document and save it.



How can I stop my current employer from seeing my candidate profile?
Caterer.com has three levels of privacy for the candidate profile. Using the candidate profile visibility options, you can choose to:
  • make all your information searchable – this includes your name, contact details and CV.
  • Make only your experience profile, and non-personal information searchable – not your name, contact details or your CV. Caterer.com gives you an anonymous ID number, and recruiters contact you through us. You only have to reveal your identity when you reply to the recruiter.
  • Make all of your information private. Your candidate profile becomes hidden and is no longer able to be found be recruiters. You are still able to see it via your My Caterer account and can choose to make it viewable again at a later date.
These options you'll find at the bottom of the candidate profile page. You will need to click on the save my profile button after you make your selection.



How do I keep my Candidate profile on Caterer.com completely private?
To make your profile completely private, click on the button next to No, I don't want recruiters to be able to view my candidate profile. Then click on the save my profile button. This option appears at the bottom of the candidate profile page.



How do I delete my candidate profile from Caterer.com?
To remove all your details from the site and close your account, log in to My Caterer. Click on close this account in options and settings. You will be asked to confirm whether you want to close your account or not. If you continue, all your account information will be deleted and you will be taken to the Caterer.com home page.



Email questions


How can I set up a Jobs by email (JBE) account? You can create a JBE account by clicking on jobs by email on the main menu. You will be asked to enter some account information and then the criteria for the types of jobs you want to receive. When this is done, we send you an email confirming your account and containing the password for your new account so that you can manage your JBE alerts.

Alternatively, you can click on the Email me jobs like this link found on either a Job results page or a Job details page. You will be asked to enter some account information again and the search criteria you used to get to the results or details page will be used to create the JBE. We will send you an email confirming your account and containing the password so that you can manage your JBE alerts. Another way to set up a JBE account is to click on the My Caterer button in the navigation, and set up an account by following the instructions provided. Once you are at the My Caterer page you can create a JBE by clicking on the set up a new JBE link in the Jobs by email section of your account. If you already have an account, just log in, and click on set up a new JBE.

Caterer.com automatically creates a JBE when you first apply for a job through our site. We include information about this account, including the password in the application confirmation email we send you.



How can I change the email address I have registered with?
To change your current email address, log into your My Caterer account and click on view my account details. You can enter a new email address in the change my email address section. When you click on the submit button you will be logged out of My Caterer and need to log back in using the new email address. If you change your email address with us, remember to use the new one next time you log in. Also remember that all emails from us, including JBEs, apply online confirmation emails and emails about new products and services will be sent to this new email address.



How do I stop receiving emails from Caterer.com?
To unsubscribe from the Jobs by email service, log into My Caterer. Scroll down to the Jobs by email section. Click on the don't send mail button to stop the email but save it for future use, or click on delete to remove it entirely. If you have set up more than one email, you will need to do this for each one.

To stop receiving email newsletters, log into My Caterer. Click on the view my account details button. Scroll down to the email privacy options section, and un-tick the box next to the relevant statement.

To remove all of your details from the site completely, log into My Caterer. Click on the close this account button. You will be asked to confirm whether you want to close your account or not. If you continue all your account information will be deleted and you will be taken to the Caterer.com home page.



I have changed my email address, and am now no longer receiving Jobs by email, what do I need to do now? If you are not receiving Jobs by email at your new email address, try clicking on the don't send email option, for all your emails, then clicking them back to send emails. This should fix it.



Registration questions

How do I register to use Caterer.com?
There are several ways to register to use Caterer.com. The easiest is to click on the My Caterer button, which appears in the top navigation. Follow the simple prompts and you will have a My Caterer account within minutes.



I have a My Caterer account, but cannot log in, what can I do? Always use the full email address that you specified when you created the account, and the correct password.

Please remember passwords are case sensitive. Make sure you have cookies enabled on your browser, otherwise you won't be able to use the site. Browsers vary, but there should be an area for Internet settings and in there you need to look at the security or privacy policy settings.

If you have forgotten your password, click on the Forgotten your password link, and we will email it to you.



What other sites can I use with My Caterer login?
You can use your current login details on:

www.totaljobs.com
www.totaljobs.nl (Holland)
www.CWJobs.co.uk
www.CareerStructure.com
www.Retailchoice.com
www.SecretarialCareers.co.uk




How do I delete my My Caterer account?
To remove all of your details from the site completely, log into My Caterer. Click on the close this account button. You will be asked to confirm whether you want to close your account or not. If you continue, all your account information will be deleted and you will be taken to the Caterer.com home page.

If you delete your account on Caterer.com, you will also delete it on all our partner sites.



If your question isn't here, email us: feedback@Caterer.com




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