Job Description
In the heart of the Midlands, set in rural Warwickshire countryside, yet only 4 miles from the NEC complex and Birmingham Airport, is Forest of Arden, a Marriott Hotel & Country Club, one of the top UK golfing destinations. Beyond the greens, this elegant country hotel holds even more pleasures: a blissful Spa, tennis, fitness centre & pool complex. For a touch of retail therapy, the hotel is a short drive away from the Bullring, Birmingham and Touchwood, Solihull. At the end of the day, retreat to one of our newly refurbished bedrooms featuring luxury bedding and high-speed Internet. Savour fine cuisine and wines in the Oaks Restaurant; or stop by the Zest Restaurant and Bar for casual fare throughout the day. For all events, our comprehensive conference facility offers 1,081 square metres of space and includes a 400-seat Marquee from May to October. So whether you re visiting the NEC or planning a relaxing break, the Marriott Forest of Arden Hotel & Country Club is the ideal Midlands venue.
Requirements
Effective sales skills to up-sell products and services Knowledge of menu planning, food presentation, and banquet and event service operations Broad understanding of facility management (sanitation, maintenance, operations)Knowledge of overall hotel operations as they affect departmentStrong communication skills (verbal, listening, writing)Effective conflict management skills Strong customer and associate relation skillsGood training/facilitator skillsStrong organizational skillsAbility to use standard software applications and hotel systemsEffective decision making skillsEffective influence skillsStrong problem-solving skillsEffective coaching and development skillsFinancial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and schedulingGood presentation and platform skillsKnowledge of purchasing, inventory controls, supplies and equipmentAbility to effectively manage labor productivityKnowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)Good level of English
Responsibilities
Manages departmental inventories and assets including par levels and maintenance of equipment. Orders supplies for the department, e.g., china, glass, silver, buffet presentations, props, and other service equipment needs Uses banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. Conducts monthly department meetings with the C and B team. Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation. Schedules C&B service staff to forecast and service standards, while maximizing profits. Maintains attendance log for C&B associates. Maintains and enforces established sanitation levels. Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.). Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures. Sets a positive example for guest relations.Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters. Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance. Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensures associate awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores. Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction. Interviews and hires C&B associates with appropriate skills.Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations. Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate. Communicates performance expectations in accordance with job descriptions for each position. Participates in the associate performance appraisal process, providing feedback as needed. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. Actively solicits associate feedback, utilises and "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary. Participates in associate progressive discipline procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicates expectations, recognizes performance and produces desired results. Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.Utilises the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration. Participates in the management of department's controllable expenses to achieve or exceed budgeted goals. Understands the impact of department's operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals. Ensures accurate customer billing for banquet events. Performs other duties as assigned to meet business needs.
Benefits Package
Discounted hotel accommodation worldwide Free meals on duty & Uniform Employee recognition schemes Many local commercial discounts Opportunities to transfer to properties all around the world Free/discounted use of Golf and Leisure Facilities
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