| | Job Description
Assist all guests efficiently, professionally, courteously and with enthusiasm, in all areas of the hotel. Maintain Marriott/ County Hall high standards of service and hospitality at all times. To have a thorough knowledge of all standards and procedures required at the Front Office.
Requirements
Experience:- Previous reception experience desirable- Previous experience in customer service role required- Friendly, confident and outgoing personality- Effective communication skills- Attention to detail- Knowledge of Opera reservation system desirable- Team Player- A motivated and focused individual who takes it on board to drive themselves and othersSkills and Knowledge - Speak Good English - Excellent Interpersonal Skills- Pro-active and reliable- Able to work alone and within a teamEducation or Certification - Good level of English essential
Responsibilities
1. Prepare yourself for each shift by ensuring that you are aware of all information by reading the memo folder and taking part in handover. Be aware of the selling strategy.2. At all times strive to represent Marriott/County Hall in the most professional, courteous and efficient manner possible.3. Adhere to all company policies and procedures.4. Due to the nature of our business, you must understand and appreciate that work schedules and demands of the position may vary from time to time.5. Perform any reasonable task as requested by management.6. Understand the hotels' Fire and Safety procedures. Undergo training in fire and security.7. Ensure the cleanliness and neatness of the Front Desk and Back Office.8. Ensure that on a daily basis your uniform and personal grooming and hygiene conform to the standards laid out in the employee handbook.9. Always use the correct standard and LSOP for answering the telephone.10. Have a thorough knowledge of Marsha and Fidelio. Know who to report problems to, and how to action crash procedures.11. Actively participate in GSS, Marriott Rewards and repeat guests. Liaise with the GRM with regards to VIP's and any special procedures which may be necessary to Reception.12. Have an understanding of Accounting and, MOP policies. 13. Ensure your float is out whilst on duty and that it is secured at all times14. Carry out cashier transactions as per the standards expected and laid out in the LSOP's15. Work with the team of Front Desk to complete the tasks for the day covered on the reception checklist.16. Handle any guests' problems or complaints in an understanding and hospitable manner. Resolve through the LEARN process, to ensure challenges are handled swiftly.17. Strive to achieve scouting (Marriott Rewards) and up selling goals 18. Promote the hotels' facilities effectively.19. Always remain positive both in front of guests' and among fellow associates.20. On check in room all guests.21. Participate in 15 minute training sessions22. Actively participate in meetings, and provide thoughts and 23. Strive to achieve single contact resolution for our guests.
Benefits Package
Competitive Salary, Company Pension Scheme, Life Assurance, Complimentary Use of Leisure Club, Swimming Pool and discounts in the 5* Spa. Lunch & Dinner provided free of charge, Fantastic career Development & Training and from this role there is fantastic potential for growth within Marriott worldwide. As an International Company we are also able to offer Marriott Discount Cards (Hotel Discounts for Associates & Food & Beverage Discounts) and international Friends & Family Hotel Rates.
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| | At Marriott we recognise and celebrate the diversity of all parts of society, and strive to promote and reflect that diversity within our working practices and values. We recognise this in our approach to recruitment, reward, promotion opportunities, training & development of our people, on merit and without reference to their gender, marital status, ethnic or national origin, age, religion, sexual orientation, or any disability. | | |
