The Front Office Department is the main connection point between guests and the hotel as well as other Hotel Departments. Check ins/check outs, guest requests, concierge services and promotion of in-house activities are all handled here. It influences a guest’s first impressions of the hotel so everything must always be at it’s very best. Specific responsibilities include:

• Check the guest arrival reports in advance and liaise daily with Housekeeping on room allocation for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and check of in VIP guests, escort them to the Executive Lounge and their room
• Ensure all VIP room standards are met and amenities are in place before arrival
• Be responsible for the Guest Relations Desk in the hotel lobby
• Be seen as the main point of contact for VIP guests and ensure hotel departments are fully briefed on their requirements
• Maintain the inventory of guest amenities
• Keep up to date on all hotel products and services
• Project a professional manner with an emphasis on hospitality and guest service

• Previous experience in Guest Relations in the hotel / leisure / retail sector
• Calm, efficient and organised
• The ability to listen and respond to demanding guest needs
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of guest service

Your benefits will include a competitive starting salary and holiday entitlement; membership of The Hilton Club which provides reduced room rates in our hotels plus discounts on a whole range of products and services; and a range of other excellent benefits that you would expect from a global Hotel organisation.