| | Job Description
To ensure guest expectations are met and exceeded by providing hospitable and pro-active service in an efficient, courteous and professional manner following Marriott standard and procedures; to ensure orders are taken and payment is processed accurately and according to Marriott standards; to ensure the provided service is effective and efficient as well as serving food and drinks within the guidelines of Marriott SOPs and LSOPs.- Ensures that service stations are prepared stocked and ready for service.
- Greets all guests using the guests' name as often as possible.
- Takes orders, serves food and drinks to ensure that guests have a great experience within the department. Follows the ?sequence of service' for all meal periods accordingly at all times.
- Ensures that all the side jobs assigned at the beginning of the shift are followed and finished before shift end.
- Ensures that the guest bills are accurate. For Bar service the bill has to be on the table at all times as per the redlining LSOP.
- Ensures that payment is received from all guests and payments as well as all orders are being posted in Micros.
- Recommends and ?sells' to guests through menu knowledge, suggestive and up-selling techniques.
- Is responsible for the safe keeping of all keys.
- Ensures that all food and beverage products are correctly stored, dated, labelled and rotated where necessary.
- Maintains a high standard of personal appearance and hygiene, and meet hotel grooming and uniform standards.
- Ensure the Cashier Sheets are accurate and any discrepancies are noted and signed by a supervisor. Also ensures Executive charges, discounts, promotions are recorded accurately and signed by a supervisor or manager.
- Maintains healthy inter-departmental relationships.
- Adheres to the Licensing Laws and Weights and Measure Acts.
Requirements
Job Description continued...
Responsibilities
ExperiencePrevious experience working in a (Hotel) Restaurant and/or F&B experience preferred. Skills & Knowledge- Knowledge of food & beverage operation procedures
- Strong Communication skills (verbal, listening, writing)
- Team orientated and innovative
Pro-active and reliable
Education or CertificationGood level of English essential
Benefits Package
The IndividualThe successful candidate must have a passionate approach to customer service, a positive attitude, exceptional organisational skills, a strong work ethic, a desire to work as part of a team, a willingness to work hard & to learn, attention to detail and an ability to follow through & complete all tasks. The BenefitsCompetitive Salary, Company Pension Scheme, Life Assurance, Complimentary Use of Leisure Club, Lunch & Dinner provided, Career Development & Training. From this role there is fantastic potential for growth within Marriott. As an international company we are also able to offer Marriott Discount Cards (Hotel Discounts for Associates & Food & Beverage Discounts) and international Friends & Family Hotel Rates.
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| | At Marriott we recognise and celebrate the diversity of all parts of society, and strive to promote and reflect that diversity within our working practices and values. We recognise this in our approach to recruitment, reward, promotion opportunities, training & development of our people, on merit and without reference to their gender, marital status, ethnic or national origin, age, religion, sexual orientation, or any disability. | | |
