The Connaught, London legend and one of the world’s most distinguished addresses, has recently been the subject of a multi/million pound restoration and is rapidly becoming one of the world’s most coveted destinations for discerning guests.
The Connaught has benefited from a finely-tuned restoration, creating a unique, uncluttered and discreetly grand experience - resulting in the ultimate London stay for genuine connoisseurs' of luxury. Leading interior designers have been commissioned to apply their creativity, while keeping a respectful eye on the hotel’s remarkable legacy. Bringing together multi-talented designers has resulted in the Connaught maintaining its indefatigable, refined, and discreet essence, while also creating environments for our guests that were both contemporary and unique.
In addition, one of France’s most distinguished chefs, Hélène Darroze who currently holds 2 Michelin stars at her restaurant in Paris, is at the helm of the Connaught’s kitchens and the Connaught’s love affair with gastronomy is entering a new, exciting phase.
“We are proud to deliver a new level of intuitive and creative service. Everything we do is authentic and respectful to the legacy of our hotel. When the Connaught spirit touches your heart, it will capture you for a life time.”
You can restore, renovate and design the best hotel in the world….. but at the Connaught we have always known that it is the people that create memories!
At the Connaught, we genuinely care about our people’s personal and professional well-being and growth and the Maybourne Group has been recognised as one the 100 Best Workplaces in Europe.
"Connaught people are easy to spot. They are creative, respectful, proud, spirited, intuitive, transparent and responsible… Connaught people care!”
Entry Requirements
Only applicants who are highly experienced as an established Assistant or Executive Head Housekeeper in the luxury market will be considered for this post.
With great people management skills and as a member of the executive planning committee you will need to be a team player who is adaptable and has exceptional interpersonal and communication skills. You will also require an excellent command of the English language, be enthusiastic and totally passionate about hospitality.
Other skills that will need to be demonstrated include:
- Ability to prioritise and delegate when necessary
- Ability to maintain composure and multi task whilst working under pressure
- Ability to maintain high standards of verbal and written communication in a pressurised environment
- Management skills
- Exceptional attention to detail
- Excellent customer care skills
Scope and Purpose
As Executive Head Housekeeper you will oversee the efficient running of the housekeeping department consisting of a current team of 35 employees increasing to approximately 50 + employees once the Connaught has completed its restoration project.
The Connaught, having completed the major part of the refurbishment project enters into the final phase with the addition of a new wing this will consist of 33 guest rooms and suites as well as a 520sqm spa and swimming pool. In the role of Executive Head Housekeeper you will be instrumental in coordinating and managing this project with both the Chief Engineer and Front of House Manager.
The Executive Head Housekeeper will be responsible for all disciplines within the department, including the effective and efficient running of the linen room, public areas, cloakroom, maid teams, night teams, pressing and valet services.
You will be responsible for supervising, motivating and organising the Housekeeping employees and the daily operations.
As Executive Head Housekeeper your role will also involve maintaining the highest standards of cleanliness and efficiency ensuring that all of the core standards are implemented and adhered to in every one of our bedrooms and public areas.
Main Duties and Responsibilities
- To be responsible for the budget and profitability with the department
- To ensure that the Connaught standards and procedures as well as health and safety procedures are monitored and adhered to by all the team members
- To consistently monitor the staff’s performance and permanent training on the job. To adapt training and coaching for team in conjunction with debrief.
Benefits
- 28 days’ paid holiday during each holiday year including Bank Holidays
- Company Pension Scheme*
- Many financial incentives*
- Private Health Care*
- Critical Illness Cover*
- Free meals whilst on duty
- Free laundry service for most positions
- Season ticket loan after 6 months’ service
- Excellent employee recognition programmes
- Preferential room rates for you and your family
- Guest hotel experience for employees
- Vast range of Learning & Development programmes
- Opportunities for promotion and transfer across the group
- Free staff social events
- Discounted gym membership
- Childcare Voucher Scheme
- Free Employee Assistance Helpline for you and your family
- Occupational Health service
*Conditions apply