World-class customer service programme – professional level
A world-class customer service course that can make a vast difference to you and your team and give each individual the personal development they deserve. The programme will enable you and your team to gain the skills to improve performance, communication and customer service whilst creating confidence amongst the team to deliver to the highest standards. It will enable your organisation to execute better than your competitors, exceed customer expectations and enhance your competitive advantage, and also leads to a nationally recognised qualification.
This course will greatly benefit managers, supervisors and their front of house service team, each individual will acquire knowledge of product quality, speed of service and communication skills, to produce an experienced and positive team.
Location:
The National Skills Academy Hospitality Training Centre based at Travelodge, Coventry
Time:
1 day
8.30pm to 6.00pm
Course dates :
- Tuesday 14th September – Academy Training Centre
- Tuesday 21st September – Academy Training Centre
- Tuesday 5th October – Academy Training Centre
- Tuesday 12th October – Academy Training Centre
- Tuesday 19th October – Academy Training Centre
- Tuesday 2nd November – Academy Training Centre
- Tuesday 9th November – Academy Training Centre
- Tuesday 16th November – Academy Training Centre
- Tuesday 23rd November – Academy Training Centre
- Tuesday 7th November – Academy Training Centre
- Tuesday 14th November – Academy Training Centre
Booking information:
£85 (excluding VAT) per delegate
Book online at: www.excellencefound.co.uk
World-class customer service programme – coach level
A world-class customer service programme focused on the critical areas of management and leadership to deliver a tangible return on investment. The course will give you the coaching tools to pass on the skills, training and development to your front line team, engaging your staff to deliver world class customer service.
The programme will benefit managers and supervisors, addressing technical and communication skills, complaint handling, product knowledge, organisational aspects, selling techniques and customer expectations. From this programme you will have the knowledge to effectively coach your team into providing a warm and friendly service, enhancing the customer experiences and gain competitive advantage.
Location:
The National Skills Academy Hospitality Training Centre based at Travelodge, Coventry
Time:
2 days including the professional level
8.30pm to 6.00pm
Course dates:
- Tuesday 28th September
- Tuesday 26th October
- Tuesday 30th November
Booking information:
£190 (excluding VAT) per delegate (includes the professional level)
Book online at: www.excellencefound.co.uk
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Management and leadership programmes
‘Experience the Business Behind the Magic’
The National Skills Academy for Hospitality works closely with Disney Institute, a well respected organisation with a highly regarded professional and training approach in leadership excellence, inspirational creativity, service quality and brand loyalty.
Disney Institute is a world class trainer and gives you and your team an opportunity to learn and experience from one of the world’s most respected brands, enhancing leadership and business skills. Each of the training programmes will raise your skills and knowledge, facilitating your organisation to deliver the best customer service.
Location:
Millennium Gloucester Hotel and Conference Centre, London
Programme schedule:
14th September – Disney’s Approach to Quality Service
Booking information:
Single ticket: £395 (plus VAT). Caterer.com jobseekers pay just £355
Group bookings also available
Disney Institute Executive Trip
Experience world-class leadership development with this exclusive opportunity to attend training courses at Walt Disney World, with a behind the scenes tour and insight into this accomplished worldwide brand.
Booking information:
The trip will take place over a five-day period with accommodation at a Walt Disney World Resort Hotel.
The course price is £4000 (excluding VAT) per person, including transfers and some meals. Flights are not included.
For more information on the Disney Institute programmes and to book, please contact Christine Martin on 07810 884100 or by email on christine@peach-factory.com
Additionally, go the event website at www.excellencefound-disney.co.uk
Franklin Covey’s: ‘The 7 Habits of Highly Effective People’
An inspirational course designed to help you develop exceptional management and leadership behaviours and skills. Delegates will learn how take initiative, balance key priorities, develop their company mission and values whilst improving interpersonal communications.
The 7 Habits of Highly Effective People:
- Habit 1 – Be proactive
- Habit 2 – Begin with the end of mind
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Habit 3 – Put first things first
- Habit 4 – Think win – win
- Habit 5 – Seek first to understand then to be understood
- Habit 6 – Synergise
- Habit 7 – Sharpen the saw
Location:
The National Skills Academy Hospitality Training Centre based at Travelodge, Coventry
Programme schedule:
3 day course - 23rd, 24th and 25th November.
9.00-5.30pm
Booking information:
This is a three-day open or company course costing £895 (excluding VAT) per delegate, this includes pre-psychometric test, book, CD, bag and certification.
Capacity management
Capacity management is a systematic approach, bringing consistency into your service quality while maximising volume throughput to develop customer growth and improve profitability.
Throughout this course, the individual will look at ways to improve their business by considering new approaches, developing feasible solutions that can be put into practice to improve capacity, productivity and sales.
The programme will be delivered by David Mchattie, CEO of the Hospitality Skills Academy.
Programme schedule:
Thursday 14th October 2010
One day course
8.30-5.00pm
Booking information:
£125 (excluding VAT) per delegate
Book online: www.excellencefound.co.uk
