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Assistant General Manager - New opening of destination rooftop bar

Just a short walk away from the world-famous Tower Bridge and the capital’s most exciting nightlife, historic landmarks and museums, Canopy London City prepares to open doors to its exclusive rooftop terrace, Florattica. Perched eleven stories high with panoramic views of The City, the venue will offer guests a premium dining and drinks experience with extraordinary views of London.

Florattica is seeking an Assistant General Manager with great leadership qualities to help manage the successful launch of its opening this summer 2022.

About the benefits

  • Competitive salary 

  • Free meals on duty and uniform provided

  • 28 days holiday inclusive of bank holidays which will increase through length of service

  • Healthcare cashback plan (HSF) – Inc: Perkbox and Employee Assist Helpline

  • Hilton worldwide discounted employee/friends & family room rates

  • Social events throughout the year

  • Opportunities to be involved in charity and community events

  • Learning & Development opportunities

Reporting into the General Manager, the Assistant General Manager will be responsible to support the Rooftop general manager into the daily running of the venue, from rota development to service and operation. To be able to support the head bartender in preparing and serving drinks, while monitoring and engaging with the service on the floor too. To supervise the bar and hosts team ensuring the correct procedures are constantly followed. Liaise with security to ensure a safe and pleasant environment is kept for our guests while managing queue.

To ensure that the highest standards of hospitality and welcome are demonstrated at all times.

Key responsibilities

  • ·To provide a friendly, courteous and professional service at all times

    ·To ensure good communication with all your colleagues and superiors

    ·To be responsible for the supervision of the whole team and operation

    ·To be fully confident with the menu and able to run training for the team

    ·To check guests for proper ID and serve alcohol in accordance to licence and company regulations

    ·To determine when a customer is intoxicated and if required refusing any further serving in a polite way

    ·To attend and run daily briefings in manager’s absence

    ·To ensure that all opening and closing duties are completed in line with company standards

    ·To report any customer complaints and any allergy related matters to the Manager on duty

    ·To be competent in the use of the MICROS system at all stages of service

    ·To attend any meeting or training session as required by Management

    ·To maintain a safe and hygienic work environment

    ·To carry out any reasonable request made by Management

    ·To champion guest name usage and lead by example, engaging whenever possible with all guests

    ·To ensure that the work area, materials and equivalent are clean and well-maintained at all times, and to report defective materials and equipment to the Bar Manager

    ·To make sure to follow H&S policy with regards to items expiry date labelling

    ·To run the weekly/monthly stock take and/or helping the head bartender in carrying such duty

    ·To be a Role Model & promote the 4C Hotel Group Values

About you

The ideal Rooftop Assistant General Manager will have previous experience in a similar role/environment and

·Previous experience in a similar role for at least 1 year

·Confident with stock taking and inventory procedures

·Well-presented and well groomed

  • ·Ability to multi-task, effectively prioritise and execute tasks while being under pressure

    ·A consistently positive attitude, self-motivated and enthusiastic

    ·Flexibility in working time and weekly shifts pattern

    ·Attend any meeting or training session as require

  • ·Role Models the ethos of ‘hosting’

    ·Be an ambassador of Canopy’s “Enthusiast Culture”

    Anticipate and exceed guests needs and expectations

  • ·Fire and bomb procedure

    ·Health and Safety Policy

    ·Employee handbook

    ·The company security procedures

    ·The hotel facilities

    ·Licensing regulations

    Hotel operation standards and departmental procedures

  • ·Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

    ·Comply with the Company’s Corporate Code of Conduct

    Drive the Company values and standards required by the 4c Hotel Group

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