The Parisi is a unique place to visit or work in, a tiny boutique hotel, centrally located in the beautiful ancient northern city of York. Winner of TripAdvisor’s Travellers' Choice Awards in 2016 and 2017 - the hotel was rated the fifth most romantic place to stay in the UK in 2017 and in the top 20 in the UK in 2016 and 2017 for best service by reviewers on Tripadvisor - we are often chosen by couples or friends wanting to celebrate a special occasion in a relaxed way or wanting a central, civilised and convenient base from which to explore the beautiful city of York.
We are a small close-knit team, all flexible and dedicated to achieving the highest standards of experience for our guests. Everyone working here is multi-talented and not afraid to roll their sleeves up. Many of our staff have developed skills while working here that they did not imagine they ever would!
This is a truly diverse role, where you will have the opportunity to learn about and become competent in a number of areas within a successful small hotel. This is an opportunity to learn many transferable skills and would be a great first step into a number of different future careers, for a hardworking candidate.
We are looking for a flexible, friendly, energetic, punctual and positive person, who will act as host for our guests in the breakfast room, setting up, serving and clearing down breakfast and then moving on to housekeeping to a 5 star standard, keeping the whole building spick and span, maintaining and organising supplies and linen and cleaning bedrooms to time and quality standards. You will cook breakfast on some days instead of breakfast waiting (full training will be provided). You will be responsible for checking your own rooms and those of others to ensure high standards. You will also be responsible for reception duties, checking guests in and out as necessary, and hosting them in the public areas. You will be involved in making sure a healthy and safe environment at work is maintained and for deep cleaning and reporting maintenance issues in a timely manner. You will not be afraid to grab a paint brush when necessary!
Previous high quality experience in a relevant area would be an advantage, but is not essential as full training in all areas will be provided. More important is to be able to demonstrate a cheerful can-do attitude, guest focus and a willingness to learn. We operate a personal development and performance management system to make sure that our staff can access the support they need to achieve the standards required. The successful candidate will be keen to take full part in driving their own development as part of this. A good standard of English speaking and comprehension will be needed.
We are looking for someone who shares our values of:
Genuine hospitality – using empathy, ingenuity, expertise and hard work in everything we do to allow our guests enjoy their visit to the full and build lasting relationships with the hotel
Working together – applying the same values and attitudes we offer to our guests to our colleagues
Continuous improvement – making sure we are performing to the best of our ability, taking responsibility for our own development and always looking for ways to improve our skills
Integrity - Being respectful and trustworthy in all our interactions whether with guests, colleagues, the local community or the environment.
Salary and Hours
The role is full time and permanent, working an average of 40 hours per week in return for £15,600 per annum. Normally shifts will fall between 7am and 5pm, with the occasional shift until 9pm. Shifts will vary and will include weekends. Shifts include half an hour paid break to be taken at a time according to the needs of the business. Flexibility will be required to ensure tasks are completed and to cover holidays and in the case of absence. Holidays will be fixed according to the business needs.
Please note that there is no accommodation or parking available with this role so travel to and from work at these times must be considered before applying. You must be eligible to live and work in the UK. This will be a permanent role after the initial probationary period has been satisfactorily completed.