EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED
1.Multi skilled engineer with minimum 5 years experience in a similar role covering mechanical, plant and building fabric, plumbing and heating systems, painting and decorating, carpentry, air ventilation systems / air conditioning, electrics, AV equipment, TV systems, fire systems, telephone systems and security systems.
2.NVQ level 3 diploma in electrical, or heating and ventilation or plumbing qualification.
3.Emergency First Aid at Work certificate
4.Health & Safety Certificate ideally level 4
5.Fluent in English (spoken and written).
6.Clean UK driving licence
7.Knowledge of UK Building regulations & all related British standards
8.Flexible in working hours including evenings, weekends and Bank /Public Holidays.
10.Self starter, able to multi task and prioritise
11.Good organisation skills, able to work alone and be hands on
12.Project management and capital planning skills
13.Strong interpersonal skills
14.Problem solving and attention to detail.
15.Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).
16.Membership of relevant UK professional body
1. Understand and respond to customer's needs providing a high level of guest satisfaction and ensuring a safe and secure environment for all.
2. Provide a proactive and reactive maintenance and engineering service for the entire property in accordance with company policies and procedures, ensuring that brand values and standards are delivered and budgeted profitability achieved.
3. Ensure all fire, health, safety and security equipment is functioning and records maintained, adhering to company standards..
4. Lead hotel renovations and other projects, negotiate contracts, and ensure timely completion of projects within budget.
5. Maintain the hotel’s assets through effective preventive maintenance systems
6. Ensure full compliance with legislative/regulatory and statutory standards.
·Maintain a full understanding of all hotel plant and equipment ensuring that the property and its contents (including fixtures and fittings) are effectively maintained and any problems or faults effectively resolved and that all work carried out whether in house or by outside contractors is executed to the highest standard possible regarding specification and workmanship
·Manage and develop the maintenance team, in line with the needs of the business and review the work schedules and task lists on a regular basis, ensuring the department is as effective as possible and day to day maintenance tasks are prioritized according to the needs of the business and daily hotel operation whilst liaising with all departments with regard to maintenance issues that affect them
·Ensure that the system in place within the hotel for the reporting and resolving of general maintenance faults throughout the hotel is implemented and managed effectively and liaise with Departmental and Senior Managers on all maintenance matters and log details of all maintenance work required throughout the Hotel
·Manage maintenance costs in line with budget, including monitoring and ensuring efficient use of energy and resources, maintaining appropriate stock levels within the department and sourcing and negotiating with suppliers and contractors to obtain alternative prices / tenders to ensure value for money from all suppliers and contractors and operate in accordance with company policy for placing all maintenance orders and dealing with suppliers, contractors, etc.
·Implement an effective PPM Programme to cover the whole hotel ensuring that appropriate records are maintained and all statutory records are kept up to date and maintain a condition status report and forecast requirements for replacements and renewals of equipment and plant, advising as far as possible in advance of any major works required in relation to plant or machinery
·Be responsible for the management of the telephone, TV system, CCTV and security and access control systems within the hotel.
·Ensure the department is represented at all relevant meetings (e.g. project site meeting, daily briefing, operations meetings, Health and Safety Meetings) and hold departmental meetings on a regular basis to ensure that team members are kept informed of issues that may affect them
·Be personally aware of details for operating all hotel plant ensuring that where necessary other relevant persons are advised of correct maintenance and operation procedures.
·Manage the administration of the maintenance department to include statutory records, planned preventative maintenance and contractor’s reports
·Ensure Contractors working in-house are managed in accordance with current legislation and lliaise with service engineers with regard to breakdowns and scheduled services in order to maintain / improve knowledge of existing plant / equipment and any improvements that it may be beneficial to introduce in the future
·Maintain a full working knowledge of, and be responsible for, the management of Health and Safety throughout the hotel in accordance with Health & Safety, including Fire Regulations, liaising with other members of the hotel management team with responsibility for Health and Safety (e.g. Safety and Security Manager, if applicable, and Operations Manager) to ensure the hotel is compliant and to manage the audit process of meeting internal quality systems with regard to all Health and Safety issues.
·Occasional driving of van/car into Central London and other locations.
·To prepare the departmental Rota according to business needs and to ensure that team members report for work punctually and at the agreed time as per the departmental Rota, ensuring that Company and Hotel Procedures are adhered to with regard to absence and timekeeping, and to ensure that appropriate cover is in place (if applicable) so that employees are able to take breaks at agreed times
·To promote positive attitudes amongst the team ensuring that the highest standards of personal appearance, presentation and hygiene are maintained at all times and ensure that the correct uniforms are worn
·To ensure compliance with all rules and regulations as laid down in the Employee Handbook and to uphold and maintain Hotel and Departmental Standards, Policies and Procedures.
·To ensure that internal and external customers are dealt with at all times in a professional, efficient and courteous manner and in line with Company Policies and Procedures
·To be aware of and comply with all Statutory Requirements relating to Fire Safety, Health and Safety (including the Company’s Health and Safety Policy), and ensure that safe working practices are maintained at all times ensuring any accidents / near misses are reported immediately as per the procedures within the hotel and action taken to avoid future incidents
·To promote a constant awareness of safety and security within the team ensuring that anything or anyone suspicious or anything perceived to be dangerous or hazardous (including damaged or broken equipment) is reported immediately. To be responsible for any keys within areas of responsibility and ensure that key control procedures are in place and complied with and any loss of key reported immediately
·To ensure that everyone within the department is trained in accordance with the standard operating procedures, ensuring that employees do not use any equipment unless they have been trained in its use and / or are confident using it and ensure that employees within areas of responsibility attend all training courses / sessions connected with their work when requested to do so and in accordance with Company Policies and Legal Requirements
The above duties and responsibilities are designed to explain the main responsibilities for this role but they are not a definitive list. All employees are required to be flexibility.