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Night Auditor

  • City Industrial Park, Southampton (SO15), SO15 1RA
  • 15000_GBP

ibis budget Southampton Centre.
Main responsibilities
Customer relations
' Welcomes late arrivals and takes reservations over the phone during the evening
Provides a personal welcome for guests and creates a warm and friendly atmosphere
Ensures the guest's stay runs smoothly
Helps gain the loyalty of existing clientele
Handles any guest complaints or problems, reporting them and any incidents that occur during the night to the General Manager
Helps prepare and serve breakfast
Encourages synergy within the marketplace by applying the inter-hotel coordination policy'
Management and administration
' In charge of invoicing and cash operations
Checks cash levels and ensures that holdings are securely stored'
Hygiene / Personal safety / Environment
' Helps ensure the technical maintenance of the hotel and keeps any equipment (s)he uses in good condition
Takes part in daily and occasional cleaning operations for shared areas, rooms and the exterior, following the instructions given by management and in compliance with current standards and hygiene regulations
Manages the maintenance of some of the hotel's linen stocks and checks the quality of the cleaning process
Ensures the safety of the people and property in the hotel
Ensures the correct application of all legislation, particularly protection laws regarding alcohol, prostitution, discrimination and drugs '.
Anticipated Start Date: 06-02-2017

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