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Groups Reservations Coordinator


At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A day in the life of a Groups Reservations Coordinator at The Westin London City Hotel

What you'll be doing...

Reporting to the Reservations Manager, you can expect your working day to include the following:

  • Inputting and managing group blocks by making sure that systems are interfacing correctly and maintaining all necessary details.
  • Updating systems to ensure that group pickup is accurately communicated to the Revenue and Sales team so attrition and slippage can be tracked.
  • Processing all group rooming lists in a timely and efficient manner.
  • Making, confirming, cancelling, and changing group and individual reservations as per departmental standards.
  • Ensuring group invoice is accurate and commission is set up and paid correctly.
  • Ensuring group block is created correctly and communicate with the Sales team if errors occur.
  • Arranging services required for guests with special needs; ensuring that clients’ needs are met to the highest standard.
  • Communicating with the other departments to ensure key information is understood for all group bookings and always have excellent attention to detail as this is critical for ensuring that all information is captured and communicated correctly.
  • Preparing and attending weekly operational meetings.
  • Responding individual Reservation enquiries via call or emails as per agreed departmental and brand standards.
  • Supporting the department in achieving revenue goals and hotel commercial KPIs.
  • Supporting other departments with Individual and Group reservation’s related questions.


We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Groups Reservations Coordinator, you will need the following qualities and skills:

  • Great written and verbal communication skills.
  • Must speak fluent English. Other languages represent an advantage.
  • Forward thinking & promoting new ideas.
  • A positive attitude who is flexible & adaptable.


You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.


RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact .


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