Salary £18,000 - £22,000 plus 20% Commission Location: Newbury, Berkshire “ We strive to be the preferred global accommodation solutions provider for the business traveller” The Opportunity… Executive Serviced Apartments has been providing an outstanding level of service and high quality serviced apartments for the corporate market since 2004, delivering value, comfort and convenience for our guests Founded in Newbury, executive serviced apartments now offers a full range of tailored accommodation solutions for major blue chip companies and multinational businesses This role will be responsible for handling all enquiries for the Partner Network side of our business and will respond to enquiries for direct and agency bookings You will support the delivery of the yield strategy through strong negotiation, identifying clients’ needs and maintaining and growing strong partnerships with our client base. This role is a revenue delivery position, structured through KPMs and Deliverables at department, team and individual levels You will be a key contact within the business and the job holder must have gravitas with confident interpersonal skills as well as integrity, as there will be regular contract with clients, guests, internal colleagues and network partners You will play a pivotal role in achieving our vision to become a preferred global accommodations solution provider You will have… Previ
Front of House Manager Salary: Up to £26k Junkyard Golf Club is one of the UK's fastest growing entertainment and leisure concepts, offering our customers four nine-hole crazy golf courses of weird and twisted junk, car booty and charity shop shizzle. With two locations (London and Manchester) and more on the way, our golf courses offer cocktails, street food & crazy beats to go along with the main attraction. We are currently on the lookout for a new Front of House Manager for our London branch (located in Old Truman Brewery on Brick Lane). If you have at least two years’ experience in a similar role (events, leisure experience, bar, restaurant, etc.) and fancy the idea of spending some time playing the craziest golf courses you've ever seen then we'd love to hear from you. Venue: Junkyard Golf Club London Reporting to: General Manager Responsible for: Front of
Newbury £28k - £35k + commission Are you an inspirational leader with a drive to achieve spectacular results and enjoy the thrill of a fast paced and demanding environment? “We strive to be the preferred global accommodation solutions provider for the business traveller” Executive Serviced Apartments have been providing an outstanding level of service and high quality serviced apartments for the corporate market since 2004, delivering value, comfort and convenience for our guest. Founded in Newbury, executive serviced apartments ltd now offers a full range of tailored accommodation solutions for major blue chip companies and multi-national businesses. The opportunity... You will manage and sustain a high performing reservations team and drive the delivery of revenue, KPM’s and deliverables You will build strong relationships with existing and new direct/indirect clients and guests, and ensure that exceptional levels of customer service and conversion of business are delivered by the team You will work closely with the revenue manager to support the creation of an accurate, robust short and medium term revenue forecast You will provide direction, support, training and coaching for direct reports in order to meet KPM’s
Job Title: Deputy Manager (Students' Union Town Centre Venue) Responsible to: General Manager (SU Town Centre Venue) Responsible for: Town Centre management Team Functional Relationships: Students’ Union Management and Staff Salary: £27629 - £29301 Hours of Work: 37 hours per week Overall purpose The aim of the Students’ Union is to support and enhance the educational, social, cultural and recreational activities, and opportunities of the student body, and also to provide a channel of communication for students with the University, NUS and other bodies. The University of Northampton Students’ Union has an exciting opportunity for a Deputy General Manager to join the team at our brand new flagship town centre venue opening September 2017. The new venue forms part of our ever expanding portfolio of outlets and will be the key commercial space for the Students’ Union as part of the move to the new Waterside Campus in 2018. The Principal Dut
Venue Options are an award winning booking agent, specialising in accommodation, meetings, conference, events and rail procurement for corporate clients. Due to increased growth we are looking to recruit; Reservations Co-ordinators - Full Time Meetings, Conference & Events Co-ordinator - Full Time This is a challenging role working in a high pressure reservations environment handling key requirements for high profile corporate organisations. You will have excellent administration skills, strong research & negotiation skills, demonstrate a high level of accuracy & attention to detail and possess a desire and ability to work in a fast pace customer service environment. We are looking for an industry experienced individual to join our team. Ideally ·You will have hotel or venue experience or industry experience. ·A good knowledge of UK geography would be a distinct advantage. ·Proven customer service experience is essential. You must be able to work well under pressure, meet deadlines and achieve daily targets, whilst offering a very high level of Customer Service, drive and determination. Based
Bampton Garden Plants are looking for an Assistant Café Manager to join our team in our increasingly busy café We are looking for someone with previous catering experience and preferably experience cooking in a professional kitchen. The roll will involve all aspects associated with food production, front of house services and any general support required by the management team in the running of the café Previous knowledge of relevant Health and Safety and Food Safety Regulations is required as is being a confident and engaging individual, able to provide high levels of customer service. Your role will also involve training others within the team and supporting them on an ongoing basis clearly leading by example Salaried at £18,000 this position is a full time position contracted 40 hours per week over 5 days Working hours are typically 8:30 – 17:00 but may vary slightly and you will be required to work alternate weekends The Holiday entitlement is 28 days per year with Bank Holidays treated as normal working days Employees also receive a discount within the Café and Garden Centre If you are interested in applying for this position please email a cover letter and your cv by clicking apply.
Hertfordshire Sports Village provides extensive sports facilities and services to the local community, students and staff of the University of Hertfordshire. Welcoming, going the extra mile, leading by example and the ability to consistently exceed expectations are some of the values we look for in our team members. If you share these values and want to make a real difference in a rewarding and challenging role, we would love to hear from you. Our vision is to be Hertfordshire’s leading facility and service provider for sports, health and fitness. The Customer Service Team Manager is responsible for and oversees the operation of the front of house function at Hertfordshire Sports Village. They are responsible for ensuring all front of house staff provide a consistently excellent service at every stage of the customer journey. The post holder oversees and motivates the customer service team ensuring utmost efficiency and consistency, with the ability to recognise opportunities to improve service, through management tools, ongoing refresher training, and further development of both the team and self. We’re looking for a strong, confident, motivating team leader with exceptional customer care skills in order to lead by example. The ability to manage and train a team through innovative methods to improve our customer experience are key, therefore previous line management experie
New opportunities have arisen for a full time Night Auditor and a full time Reservations Agent at Holiday Inn Express London – City Hotel.This is a busy 224 bedroom hotel with 3 meeting rooms. Applicant for the Night Auditor will work from 22:45 to 07:15. This is a 40-hours a week contract with applicant being expected to work 5 days out of 7. Duties of Night Auditor include providing excellent customer service, in line with InterContinental Hotels Group and Company standards, using Opera to check in and check out guests, run the Night Audit and dealing with customer queries in a diplomatic, courteous and professional manner. Applicant for the Reservations Agent will work shift patterns from 8am to 4:30pm, 10:30am to 7pm and as a Duty Manager shifts are required from 2:30pm to 11pm and 7am to 3:30pm with a sleep over in the hotel. This is a 40-hours a week contract with applicant being expected to work 5 days out of 7. Duties for Reservations Agent include providing excellent customer service, in line with InterContinental Hotels Group and Company standards, dealing with customer bookings and queries over the telephone via email and in person in a diplomatic, courteous and professional manner. Knowledge of Opera and Holidex systems would be advantageo
JOB DESCRIPTION Title: Front of House Manager In charge of: Reception and Front of House + Working closely with Housekeeping Position Reports To: General Manager About the property: Monarch House, part of the COMO Hotels group, is a serviced residence in West London that offers both business and leisure guests an opportunity to experience a true home from home in a secluded hideaway located off Kensington High Street, right next to Holland Park. Offering some of the highest quality luxury serviced apartments near Notting Hill , Hyde Park , Knightsbridge and Hammersmith. Our stunning, spacious and modern serviced apartments in Kensington come in a choice of one, two or three bedrooms and are impeccably furnished, along with fully-fitted kitchens, modern decor and bright
Are you Looking for a General manager position move ? Or a step up from experienced Assistant manager to General manage then this could be the job for you. We have a vacancy for a city centre pub manager in the heart of Bolton serving both excellent food and drinks with a busy day, night and weekend trade. We are looking for a general manager who will have experience of managing a busy food and drink pub or bar and will have outstanding knowledge of the industry. You will be highly organised and be proficient in back of house operations. You will also hold a personal license and have up to date knowledge on all H&S and licensing compliance. You will demand the highest standards of customer service, be passionate about customer experience, committed and fun with a dynamic style. You will be an exceptional manager of people with a passion for recruiting the very best people within the industry. You must be commercially minded, understanding the impact that you or your team have on sales, costs, profit and identify opportunities to improve or enhance commercial results and stay abreast of local competitor activity and industry knowledge whilst maintaining operational basic standards to ensure a legal, safe and compliant environment. • Deliver an inspirational environment for our customers which drives sales opportunities across the venue
Job Title: Assistant Manager (Students' Union Town Centre Venue) Responsible to: General Manager & deputy General Manager (Town Centre Venue) Responsible for: Town Centre venue staff Functional Relationships: Students’ Union Management and Staff Salary: £23879 - £25299 Hours of Work: 37 hours per week Overall purpose The aim of the Students’ Union is to support and enhance the educational, social, cultural and recreational activities, and opportunities of the student body, and also to provide a channel of communication for students with the University, NUS and other bodies. The University of Northampton Students’ Union has an exciting opportunity for an Assistant General Manager to join the team at our brand new flagship town centre venue opening September 2017. The new venue forms part of our ever expanding portfolio of outlets and will be the key commercial space for the Students’ Union as part of the move to the new Waterside Campus in 2018.
Are you a waiter, waitress, or in the hospitality industry and looking for a career change? Do you have excellent people skills with an aptitude for knowing what the customer wants? Are you technically minded with the ability to learn new skills quickly and efficiently? If so we have the role for you… OpenTable is growing quickly so come join us and be part of the excitement. The most important thing you can bring to this role is a passion for helping people along with a willingness to learn computer stuff and an aptitude for logical problem solving. While there is a technical nature to the role, in the end, if you have a knack for connecting to people and a passion to grow we can teach you what you need to know. If you come with some technical knowledge and computer networking, even better. We can teach you our software and technology, we cannot teach you compassion or empathy Example of ideal candidates: - In technical support yet prefer interacting with people over servers In customer service with the ability to troubleshoot problems and fix gadgets In hospitality with the ability to handle multiple checks, split them in your head
Balbirnie House is Scotland's 2016 National Hotel of the Year, and 10-time annual winner of Scotland's National Wedding Hotel of the Year. Luxury Travel Guide's 2016 Global winner of 2016 Luxury Country House of the Year. We are located in the very heart of The Kingdom of Fife, which is one of the most truly wonderful places to live and and work in Scotland. We are just half an hour equi-distant from Edinburgh, St. Andrews, Perth and Dundee. Balbirnie House itself is a Grade A Listed Georgian mansion dated 1777, recognised as being of International importance. In 1999 we added our Orangery and Ballroom. Having opened as a hotel 25 years ago, we have a quite incredible collection of awards, which have all been generated by our provision of great food, wonderful value, and superb service. As Reservations Manager you will be responsible for: • Providing intuitive delivery, with absolute understanding of our guest needs, to create exceptional service experiences that result in lasting memories • Lead a team of 6 front office -Leading and inspiring by a calm and very hands-on example, with an absolute passion for what we do, and a wonderful commitment to progressing skill sets within the team -Consider evolution within the industry, se
The award winning Marsham Court Hotel,Bournemouth situated on the East Cliff,with unrivalled sea views is looking for a Revenue and Reservations Manager,this 87 bedroom plus 9 conference room hotel is a very busy family owned hotel,with an excellent local reputation. The candidate will need to have experience in both reservation and revenue management with a sales background,use to setting rates,managing the OTAs,preparing monthly reports,ensuring allocations are set correctly,managing the supply and demand of bedroom accommodation,liaise with the event office in regards to group and direct guest bookings,work closely with reception,with a new front office system being installed in August,your assistance will be required. The candidate should have drive,passion and attention to detail with a hands on approach but able to be strategic at the same time. The position is full time based on a 42.5 hour working week,salary is between £18 to £20k p.a,reporting directly to the Managing Director.
The Best Western Clifton Hotel is looking for a Front Office Manager to lead a dynamic and customer orientated reception team offering a 4 star service to our guests Specific Responsibilities · To manage and lead the reception team to cover a 7 day a week 24 hour operation · To manage and be responsible for the undertaking of all the duties pertaining to the efficient operation of the hotel reception area. · To ensure that all reception staff are trained and offer a high level of customer service and all guests receive a warm and friendly service during their stay at the Best Western Clifton Hotel Folkestone · To ensure the efficient processing of reservation telephone calls, web and fax reservations, and the efficient handling of guests requests whilst they are staying in the hotel. · To provide regular management reports on the performance of the Reception Department · To be part of the Duty Manager rota It is desirable that applicants applying for this position · Good presentation and cu
Are you........ Driven to deliver the highest levels of customer experience? Passionate about great food and the highest levels of service? Experienced in developing and leading a team in a busy 50+ cover restaurant/bar environment? Dedicated and hard working? Keen to develop your career and skills? Would you love to work......... Where you are paid a highly competitive salary which truly reflects your experience and commitment? With a fun loving team of like-minded professionals? In a business which has been family owned and run for the past 40 years which has exciting plans for future development? Alongside a kitchen team producing fabulous food using the freshest local ingredients to deliver a varied restaurant quality menu which changes every 6 weeks? With people who appreciate and reward hard work and will invest in your development? In a traditional 12th century country drover's inn nestling in the foothills of the Brecon Beacons? D
The University of Northampton Students’ Union has an exciting opportunity for a General Manager to join the team at our brand new flagship town centre venue opening September 2017. The new venue forms part of our ever expanding portfolio of outlets and will be the key commercial space for the Students’ Union as part of the move to the new Waterside Campus in 2018. The successful candidate will help deliver customer service to its highest standard and have extensive experience of financial management and stock control as well as implementing and developing all company strategies. He or she will lead the new venue, but also join a rapidly expanding organisation with opportunities to expand their career. It’s a great opportunity for an ambitious existing general manager within the late night sector who is looking for a new challenge or an experienced deputy general manager looking to have the opportunity to be involved in a new opening. Delivering the Highest Standards of Customer Service · Responsible for the delivery of all areas of customer service across the site from security to bars with a robust training system in place to ensure high and consistent standards. · To create a safe customer service driven experience b
Pittormie Castle & Residences, the best kept secret in the Scottish hospitality sector and home to The Eden Club a private members golf, shooting and residence club located on the outskirts of St Andrews, Fife.The Estate is spread over 20 acres with the castle, residences and leisure facilities are maintained to the highest possible standards by a dedicated loyal and hardworking team. A unique opportunity has arisen for a Guest Liaison Executive to join the team, this key position will suit an enthusiastic, creative and cultured individual with a back-ground working in Front Office or Concierge within the luxury hotel sector. As Guest Liaison Executive, you will shape the overall member journey before, during and after the visit. Your job is to create both a memorable and personal experience for each member and guest from the initial booking right through to the moment they depart. Personal interaction is key and a passion for overcoming any problems or challenges encountered at all stages of the member experience. A good knowledge of Scotland, visitor attractions, local restaurants, golf courses and the local area will be beneficial but a passion for learning new things is equally important. This role crosses over functions typically carried out in the front office and concierge departments and as part of a
JOB TITLE: Front Office Manager REPORTS TO: General Manager LIAISON WITH: All departments RESPONSIBLE FOR: Reception and Reservations JOB PURPOSE: To ensure the smooth running of the reservations office and related areas, maintaining a high level of customer service. To supervise, train and motivate the team. To comply with Health and Safety Regulations. KEY ACCOUNTABILITIES: To carryout, review and update where appropriate, all Reception procedures, as per the company policy. To ensure the smooth running of the reception team and related areas
The Hub Project is now looking for a Restaurant Manager for its new premises in Cheltenham Town Centre- The Sober Parrot is an alcohol free live entertainment venue due to open in Cheltenham soon. The venue has a clear emphasis on health and wellbeing and will use fresh, local produce wherever possible. A training kitchen within the venue allows people in recovery from addiction to train in catering and hospitality in a working environment. You will be responsible for the financial and operational performance of the premises and for driving sales, standards, and customer service levels. ROLE - RESTAURANT MANAGER As the Restaurant Manager you will have full operational and financial responsibility for the operation: •Lead, develop, and inspire your team •Full control of stock and food costs •Drive sales and maximise profits •Deliver exceptional customer service •Work to agreed targets and KPIs' •Maintain company systems & procedures ATTRIBUTES - RESTAURANT MANAGER