Head Receptionist – Cumbria – Luxury Country House Hotel – Head Receptionist required for this stunning country house Hotel located in Cumbria. The Hotel is lavishly designed and has a traditional British feel and offers plus individually designed bedrooms and an award winning fine dining restaurant which attracts a high-profile clientele. They are currently looking for a dedicated Head Receptionist to join their friendly team. As Head Receptionist, you must have held a similar role within a high-level hotel preferably to at least 4 or 5 star standard. You will be involved with all day-to-day reception duties and will ensure the smooth-running reception desk at all times, dealing with guest queries and requests efficiently. You must provide first class customer service and should be highly organised with good communication skills, both face to face and over the phone. They are looking for a Head Receptionist with a great personality to share their passion for the hospitality industry in delivering service with a smile. You will be working in a busy environment which requires a consistency in customer service, flexibility and being able to work well under pressure. If you are a proven Head Receptionist looking for new challenges in an exciting hotel and believe you have the passion and vision to help drive the business forward, this could be the role for you! The hotel offers an excellent working environment along with a solid
Head Receptionist - £19 000 - Meals on Duty -Free Uniform My client hotel is on the outskirts of Birmingham with easy transport links into the city centre. The ideal Head Receptionist will be joining the professional and friendly team to excel in delivering excellent customer services at all times and lead from the front in this demanding role. Essential Functions as Head Receptionist: Support and assist the FOH Manager at all times To maintain and strive to improve operating standards throughout FOH, ensuring consistently high standards of service and maximum guest satisfaction. To assist in the implementation of departmental training To assist the FOH Manager with reviewing the SOP Manuals and training resources are all up to date. As Head Receptionist you will ensure good communication lines are maintained between all departments but especially FOH, Revenue and Sales, Housekeeping and Maintenance. Desired Qualifications/experience for the Head Receptionist role: 1 year's hotel reception experience in similar environment, and have some supervisory experience. Experience in coaching and team building skills Self-motivated - and able to motivate others to achieve tasks We value all applications, however due to the volume of response we are currently receiving; we are only
Head Receptionist – FULL TIME (40HRS WK) We are currently recruiting for an experienced Head Receptionist, at City Nites, one of Birmingham’s top alternatives to a Hotel. City Nites is based in the heart of the City comprising of 80 apartments and is recognised for its high customer service within the industry. The role is a direct report to the Deputy General Manager and will consist of: Motivating the reception team with a positive welcoming customer service to deliver prompt and friendly check in and out experience Achieving guest satisfaction and revenue targets by supervising and development of the reception team Overseeing the day to day operations of the reception team Who we are looking for: Person who has a friendly Bubbly personality Shows str
Head Receptionist now required, for this privately owned Country House Hotel and Modern Restaurant, in the Ribble Valley. As Head Receptionist you will be working closely with the General Manager in order to ensure the smooth running of the Reception Department and also the highest of service to their discerning guests. The role of Head Receptionist is newly created, due to the growth of the business and will be classed as a senior role. The Head Receptionist Role Management of the Reception department, ensuring all daily objectives and standards are met Ensure all guests receive first rate service at all times, from all team members Ensure all phone calls are answered in a timely and correct manner Ensure all requirements for check in and out are met, including reservations Take responsibility for your role and lead by example Ensure all payment procedures are completed in line with company policy Ensure promotion of all hotel se
Chichester Harbour Hotel is part of the Harbour Hotels Group of privately owned hotels in stunning locations with emphasis on quality food, beverage and outstanding hospitality. The recently opened award winning Jetty restaurant & Bar offers a fantastic dining experience with exciting, local, fresh and seasonal changing menus. We have a superb opportunity for a Head Receptionist to join the Team. As Head Receptionist, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 2 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA. Pre-opening experience would be a distinct advantage. This is a fantastic opportunity for a Head Receptionist to join a team of leading professionals within a fast growing hospitality brand. Please reply with full covering letter and CV stating why you would like to be part of the Harbour Hotels brand.
Head Receptionist - 4* Country House Hotel - £23K I'm currently recruiting for a welcoming and enthusiastic Receptionist for a 50 bed country house hotel to oversee all reception and front desk duties, team training and supervision The successful applicant will be proficient with Opera and will be have 3yrs + within a hotel environment. Quality livein available at £300/mth. James Webber Recruitment prides itself on providing the highest quality of hotel / restaurant staff and due to the high volume of applicants, please note that we will only be in contact with you if your application is successful. ONLY CANDIDATES ELIGIBLE TO LIVE AND WORK IN THE UK MAY APPLY.
Head Receptionist 4* Hotel - Cornwall The role: My Client is looking for a fantastic, warm & welcoming Head Receptionist full of enthusiasm and passionate about providing the highest levels of service to their guests within this 50-bedroom, 4* Country house hotel. You will be responsible for overseeing all reception and front desk duties as well as supervising and training the team The Client: A historical 4-star manor house hotel, Spa and collection of stunning self-catering Woodland Lodges; set in a beautiful location just a breath away from many of Cornwall's most popular sandy beaches and attractions. Required Skills: Experience within a similar environment Good understanding of OPERA systems Excellent customer service. An effective communicator, experienced in complaint handling Ensure the smooth running of reception on a day to day basis Be fully aware of room availability and ensure all opportunities are taken to maximise sales Welcome all guests, and ensure check-in and out procedures are handled to the highest of standards The Package / Benefits / Opportunities: Up to £23k depending on experience Live in staff accommodation available at a cost of £300 p/m all inclusive Discounted use of facilities.
De Vere Horwood Estate If you are looking for a place to secure your next career move that offers the chance to work in a dynamic team in the heart of Buckinghamshire – then look no further than De Vere Horwood Estate near Milton Keynes. With meeting spaces to accommodate up to 300 delegates and 185 bedrooms, this elegant hotel offers unrivalled opportunities. Head Receptionist What is the main purpose of the role? As our Head Receptionist, your focus will be on proactively managing the day to day operations of the Reception department, through the consistent delivery of high standards of both product and service, whilst ensuring the measurable financial targets of the hotel are achieved. Providing the highest possible levels of customer service is absolutely essential, achieved by being fully conversant with the hotel’s facilities and location, and anticipating guest needs wherever possible. You’ll be responsible for managing; training and developing the Reception team ensuring objectives are set and regularly monitored in line with the Hotel Business plan, and hold a monthly departmental meeting to ensure all reception colleagues are briefed on any upcoming changes or events to allow them to demonstrate consistently excellent product knowledge. The Ideal Candidate Previous experience as a Team Leader at a Hotel Reception and use of Opera is essential. You will
This is a great opportunity to join a small collection of bespoke hotels in key Devon and Somerset locations We are recruiting for a Head Receptionist to join the team and over see all front of house operations for 20 + bedrooms and a busy F&B/Wedding business. Day to day responsibilities will include dealing with enquiries and reservations, preparing invoices, managing rates and availability on third party booking sites and supporting the GM in the day to day operation of the business. To be considered for this role candidates should come from either a hotel background or from a similar small Inn with rooms environment. My client is looking for candidate with bags of personality who enjoy engaging with customers and can help to create a warm and inviting atmosphere. Experience with Guestline would be desirable but not essential. On offer is a competitive salary of up to £22,000 plus company benefits and the opportunity to develop with the group on a long term basis. Live in accommodation can be provided on a temporary basis If you have not heard from us within 7 days of your
We are looking for a dynamic DUTY MANAGER / HEAD RECEPTIONIST to be instrumental in running our AA 4 Star Crowne Plaza Marlow, Fieldhouse Lane, Marlow Bucks SL7 Crowne Plaza Marlow is conveniently located within easy reach of the M4/M40 and M25 motorways. Marlow station is also within walking distance of the hotel. The Hotel with a magnificent lakeside location, has 168 spacious bedrooms, a Conference Centre with 8 meeting rooms for up to 400 in the largest Winterlake suite, extensive Quad Wellness & Spa facilities and the stylish Glaze One AA Rosette restaurant and a busy Aqua Bar & Lounge with resident pianist. We have a fantastic opportunity for a Duty Manager to be part of our senior front office management team You will support the very experienced Rooms Division Manager and Assistant Front Office Manager and you will be responsible for the management of the hotel’s Front Office Team Reporting to the Rooms Division Manager and General Manager you will be responsible for Reception, Reservations Enquiries, and Night Team. You will be expected to deliver excellent customer service standards. You should also have excellent communication skills – both written and verbal and have a working knowledge of Opera
**Head Hotel Receptionist - Supervisory or Managerial Experience ESSENTIAL** **Preston Area - £19K pa + Bonus** Career Progression! Previous supervisory or managerial experience is ESSENTIAL. The successful candidate will be expected to work closely with the General Manager and Group Head Receptionist in order to ensure the smooth and efficient running of the Reception Department while ensuring exceptional customer service is delivered to our guests. This role will include the following: - Daily management of the Reception team to ensure that they are motivated and meet the daily objectives and required standards. - Support team members in assisting with guest requests and enquiries. - Ensure guests are greeted at all times in a friendly and courteous manner. - Monitor the appearance, standards and performance of the Reception Team. - Ensure Team Members have current knowledge of all the hotel services, promotions and daily activities. - Ensure external and internal phone calls are answered efficiently and correctly. - Ensure the Reception staff follows the requirements for check in and checkout procedures. - Ensure bedroom reservations are taken and inputted into the system correctly. - Handle all guest enquiries and complaints in a professional manner. - Drive sales revenues and promote hotel services and facilities for u
We have currently an exciting opportunity for an ambitious and inspiring Head Receptionist At Denham Grove Hotel Currently finalising the details of a £2million development programme that will see a full refurbishment of all bedrooms, public areas and function / meeting rooms. Denham Grove Hotel will then be repositioned in the high demand West M25 area. To enable us to achieve this we are recruiting a new senior position into the Denham Grove family that will continually focus on rate management, strategy and development of fantastic customer service within the hotel. This role is to assist the Division Rooms Manager with the running of your department. To ensure that your department delivers a high-quality service to the customers maximising on all sales opportunities. By providing support and guidance you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements. The post is also responsible for Risk Management in with your areas of responsibility, covering Health & Safety, Food Hygiene, DDA and Fire Safety, ensuring that t
An enthusiastic Receptionist is required for an established and popular destination Restaurant located in Mayfair. The site is well known for serving high quality cuisine and is frequented by people across all of London. As Receptionist you must; - Have experience with modern systems and databases. - Be must be highly organised working on the front desk dealing with guests and restaurants reservations. - Have great personality and people skills. - Demonstrate that you are really driven, committed and keen to learn. - Have a keen eye for detail and be willing to go above and beyond to ensure a consistent level of service. - Be able to work well as part of a team and also in a very busy environment. - Have the ability to communicate well with both the customers and the rest of the team is also incredibly important. This is a really fantastic opportunity to join an established restaurant group. We are looking for a candidate who is driven and passionate about delivering the best service to their cus
**Head Hotel Receptionist - £19K pa - 40 hours a week - South Birmingham** **Are you a Reception Supervisor wanting to step up?** Role: Head Hotel Receptionist Salary: £19k pa negotiable on experience Location : South Birmingham >> Hotel experience essential, non-negotiable ** Exciting new role for a Head hotel receptionist or an experienced Hotel Reception Supervisor -** - The role > Head Hotel Receptionist, reporting to the GM > 40 hours per week, 5 days over 7. > Will include shift work and weekends on a rota basis. > Will supervise 2 x receptionists and other duties will include balancing and banking, updating all internet sites with bedroom rates, invoicing conference bills, carrying out follow up calls, carrying out basic up-selling to guests and external sales. > Will also assist in covering duty management shifts once settled in. > Will have either been a head hotel receptionist already, or a supervisor looking to move up. >> Hotel experience essential, non-negotiable Salary approx £19k In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format. If this role does not fully match your needs please visit our website for similar opportunities or call Dave Stirling on 0161 235 6581. Berk
Reception Manager with fantastic property within hotel industry The Job: My Client is looking for a Reception Manager to run the Reception at this Country Hotel located near Lutterworth The Client: Is a 4 star standard hotel within the hospitality industry located within commutable distance from the Lutterworth area The Essential Skills: -Previous Hotel Reception Management experience -Motivating with strong leadership skills -Able to deal with peek time rushes and high volume -Career-minded and ambitious with a desire to succeed -Ability to welcome guests and ensure that they are happy at all times -To manage the Front Desk reporting directly to the Operations Manager -To train and motivate the reception team -Experience finding quick solutions to all customer issues The Desirable Skills: To assist with the training and development of departmental staff. To maximise yield within the departments in conjunction with Operations Manager and Sales department, proposing and implementing promotions to reflect the needs of the business. To liaise with Department Managers to ensure exceptional service levels are consistently delivered to all guests. To contribute to Front of house standards and o
Reception Manager with fantastic property within the Hotel industry The Job: My client requires an experienced Reception Manager with a hands-on management style & possess strong management qualities to lead & motivate a small reception team. The Reception Manager will report directly to the Operations Manager/General Manager and be obsessive about providing a personalised service; delivering outstanding guest experiences & about constantly developing their team The Client: Is a 4 star standard hotel within the hospitality industry located near Wrexham The Essential Skills: You will be an existing Reception Manager or maybe a strong Head Receptionist that has enjoyed the development given through quality hotel properties The ideal candidate will be a natural leader who is able to work off their own initiative with little or no direction and be highly organised A proven track record of mentoring and developing talent within an operation Excellent communication skills, both written & verbal, with guests, colleagues & senior management Must be passionate about the hospitality industry & possess the drive to constantly deliver top-class customer service Personal traits would include the following: possess a great personality whilst being genuine, approachable, attentive & instinctive. Mus
Reception Manager – Cumbria – Luxury Country House Hotel – Live in - Reception Manager required for this stunning country house Hotel located in Cumbria, surrounded by gorgeous scenery offering incredible views for guests to enjoy as they relax in the hotels excellent facilities. The hotel is lavishly designed and has a quintessentially British feel; offering plush, luxuriously designed bedrooms and a 3AA Rosettes fine dining restaurant which attracts a high profile clientele. They are currently looking for a dedicated Head Receptionist to join their friendly team. Within this role you will be involved with the management and all day-to-day reception duties and will be responsible for ensuring a smooth running reception desk at all times, dealing with guest queries and requests efficiently and ensuring this is carried out through your team. You must provide first class customer service and should be highly organised with good communication skills, both face to face and over the phone. It is also important you are a good team player, as well as able to work on your own initiative when necessary and have strong management and leadership skills. They are looking for someone with a great personality to share their passion for the hospitality industry in delivering service with a smile. You will be working in a busy environment which requires a co
People. If that’s your passion then we have the perfect role for you. Our people - the most important part of our business is our people. Without them we are nothing. The people - our guests who want to be entertained, informed and charmed every time. Temper is an exciting concept from celebrated chef Neil Rankin. We have already received wide praise in the national press for our unique approach to food, buzzing atmosphere and ground breaking wine list. We are now looking for an experienced reservations and reception manager to head up the team in our Soho restaurant. The right applicant will need to communicate like no one else, be able to work seamlessly under pressure and maintain a positive and proactive attitude at all times. Charm, energy and enthusiasm are a must. We strive for casual excellence at Temper - have you got it? If you love being the one reason guests will come back we are hear from you. You could be part of our team. What do the critics think? "Temper is brilliant" - Jay Rayner - The Observer "It’s like a classic old-time speakeasy where som
The Coppid Beech Hotel is a 4 star 205 bedroom privately owned resort style property on the borders of Bracknell in the heart of the Thames Valley. A vacancy has now arisen within our management team for the role of Reception Manager. The ideal candidate will have experience in the following:- Experience of managing and motivating a small to medium sized diverse team of staff You must be able to demonstrate very high standards towards moving the business forward in terms of customer care and guests. This coupled with an enthusiasm, passion and energy for the role. Previous experience within a management role in front desk within a hotel. Previous experience of Opera Hotel Operating system would be an advantage. Excellent communication skills, with the ability to talk, listen and negotiate with management and staff alike. Experience of working with budgets, and manpower planning for changes in occupancy levels. Carry out Duty Management shifts as required, including weekends Oversee and supervise Guest Relations and Duty Managers. We can offer a friendly working environment and development where required as well as the following benefits: Free meals on duty Discounted use of brand new leisure facilities including gym and swimming pool Discounts throughout Nike Group of Companies 28 days hol
This is a fantastic opportunity for a hospitality professional to join us as Reception Manager. Aviator is a four Red Star hotel owned by TAG and sits on the perimeter of Farnborough’s private airport. In the role of Reception Manager you will report into and receive support from our Front of House Manager and will look after a small team of 3 Shift Leaders and 3 Receptionists. As Reception Manager you will be responsible for overseeing and completing all reception duties ensuring that our guests receive a tailored and warm welcome in line with the brand experience. You will lead by example and ensure that your team is trained to our Red Star Standards and any guest challenges are dealt with in a professional manner. As an employee at Aviator you will receive fantastic benefits including discounted room and Food & Beverage rates for yourself and friends & family, monthly rewards and recognition, 2 paid volunteer days each year and complimentary meals whilst on duty. The successful applicant will be confident and personable with a natural ability to build rapport with our guests and motivate a team. You will always be immaculately presented and deliver genuine hospitality.