All Star Lanes is a leisure operator with 5 locations in London and Manchester, currently embarking on an ambitious expansion plan. Given the businesses unique offering, the company operates with several bespoke and integrated specialist IT systems including a unique booking, payment and accounting suite (Anchor, Tables, Zonal, Sage, Elavon, LiveRes and AXLR8). We are now looking to appoint an IT Services Manager & Financial Controller to head up all IT systems that support the guest experience and internal processes, as well as the day to day management of the operational finance team. The ideal candidate will have experience of IT systems management within the hospitality sector, with specific experience of project managing the implementation and ongoing development of hospitality booking and purchasing systems. In addition, you will have experience of working with multiple payment channels including online and in venue systems. Previous exposure to managing a medium sized IT and finance team is also vital to the role, as is previous experience of preparing end of year P&L and shareholder reporting. Qualifications required for the role: ·ACA, ACCA or CIMA Chartered Accountant Summary of Duties and Responsibilities: 1. IT Systems – Project
We are currently seeking Restaurant Assistant Manager at the Lobos Meat & Tapas Borough. About Us: Roberto, Joel, Cortés and Ruben first met working together in a tapas restaurant in London. They were doing what they knew best; cooking and offering the best customer service with a very friendly approach. To see the 4 of them in the same restaurant is just pure Rock & Roll . Lobos Meat & Tapas London Bridge is born from the love of excellent meat cuts, good wine, hospitality, Spain and London. It’s a fusion that makes these “lobos” howl. These “Lobos” are not scared of showing their guts to visitors - quite the opposite – they are very proud of it. The Ideal Candidate: Our ideal candidates are those with proven experience, and a previous background in Spanish cuisine would be helpful but not essential. The right candidate will have great customer skills, be personable, enthusiastic, believe in teamwork and be able to lead by example to ensure your high standards filter through the front of house team. You will report to the Restaurant Manager and be fully responsible for assisting h
Description Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. Qualifications JOB SUMMARY As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May interfaces with vendors, owners, Executive Committee and property staff. CANDIDATE PROFILE Education and Experience BS/BA or equivalent work experience. Additionally, 2
Harrogate How do you fancy a career at the cutting edge of hospitality at the head office of a dynamic and thriving hotel group that is going places? IT Service Desk Supervisor What is the main purpose of the role? As Service Desk Supervisor you'll be a key member of our busy service desk team, providing a first-class service to all our people across all locations. The team are responsible for answering and logging service desk calls and, where possible, resolving incidents or escalating to the relevant specialists within the wider IT department. Your key focus will be to provide 1st and 2nd Line proactive problem resolution, taking ownership of user problems & attempt 1st time fix as well as fixing faulty hardware. As the Supervisor, you'll take an active role in the day to day running of the service desk. You'll also be responsible for asset management and registration whilst ensuring starters and leaves are administered in line with Company policy and associated Company property issued/returned The Ideal Candidate We are looking for someone with proven IT Technical Support skills and experience. You'll have excellent planning and organisation skills and be a strong communicator. Our ideal candidate would be someone who can provide great service quality with a customer focus at all times even in a changing environment. From a technical point of view, we are looking fo
Commercial Analyst opportunity - Hotel Management and Consultancy business based in Elstree, Hertfordshire. This is a key role within a thriving organisation and in a supportive and energetic team. If you feel you match the requirements below and would like to learn more about this role, please apply with CV stating salary expectation Overall Job Purpose: To provide cutting-edge commercial analysis, evaluation and reporting on hotel and portfolio performance in all top line indicators. To ensure seamless leading-edge reporting of information that supports and enhances the M&T financial reporting. To supply key internal and external stakeholders with reports, key trends & statistics on our hotels performance. To contribute to the development of company commercial awareness - through slick reporting and identification of opportunity and risk in existing or evolving markets. Principal Accountabilities: To provide targeted and timely information (data), using slick reporting that clearly illustrates performance outputs vs. trends in every hotel. Regularly reporting for managed division to measure and benchmark both hotel and team member performance. Support teams at M&T's portfolio of managed hotels with tool developments and training. Maintain regular checks of all distribution channels for hotel positioning, price parity, informa
The Connaught Hotel Excellent salary plus benefits package A fantastic opportunity has arisen for an ambitious IT ASSISTANT to join the IT department at the award-winning 5-Star deluxe Connaught Hotel . The Connaught Hotel, in London’s chic Mayfair district, radiates a fascinating history and oozes style through its contemporary-classic design. The Connaught seamlessly blends contemporary style and innovation with classic character to deliver the ultimate in guest luxury. Encompassing 121 individually designed guest rooms and suites, The Aman Spa, the outstanding 2 Michelin star restaurant - Helene Darroze at The Connaught - and the distinctive and award-winning Connaught and Coburg Bars, The Connaught continues to receive critical acclaim as one of London’s most exclusive luxury hotels. As IT Assistant you will be first point of contact for Hotel Guests and Staff with their IT requirements and contribute to the smooth running of all IT systems and infrastructure. You will also be responsible for good maintenance of PCs and technology equipment, as well as support a wider range of systems throughout other Hotel d
bartlett mitchell currently have a vacancy for Deli Bar Assistant based at a unit in West London. Your duties will include making sandwiches for the deli bar and for hospitality bookings. You will be expected to make 30 – 40 sandwiches and wraps a day dependant on business needs. During lunch service (12-2:30pm) you will be working on the deli bar to take orders and prepare sandwiches for customers. Your previous experience will be as a General Assistant/Deli Bar Assistant/Sandwich Artist. You will have good organisational and customer service skills with the ability to work well under pressure. The site is a busy site with a lot of hospitality sandwich orders and attention to detail when fulfilling these orders is key. There is a supportive and friendly team atmosphere with plenty of opportunities for training and development. This vacancy is due to an internal promotion so there will be a thorough and detailed handover of the deli bar assistant position. You will be reporting to the General Manager. You will be working Monday – Friday 7.00 a.m. – 3.30 p.m. Salary will be £8.00 per hour. If this sounds like the role for you and you feel you could add to our fundamentally fun and foodie philosophy please email your CV using the link below.
The Strand Palace Hotel, located in the heart of London’s West End, is seeking a Head of IT to join its team. This role comes at an exciting time, full of opportunity and change, where your input will impact the business as it undergoes a multi-million pound investment in readiness for the 2020s. The STRAND PALACE HOTEL The Strand Palace Hotel is awarded 4-star status by Visit England and consists of 785 guestrooms, ranging from compact singles to air-conditioned executive kings. The hotel is also proud to run a number of food and drink outlets, including the Carvery and Grill, The Lounge Bar, The Gin Palace and Sacred Café. Conference and meetings facilities are also available and include nine suites, accommodating 8 to 250 delegates depending on setup. The hotel attracts a wide demographic, across all ages, for both leisure and business travel, from a variety of domestic and international markets. The hotel is undergoing a phased refurbishment programme. All bedrooms will be refurbished over a period of 24 months beginning in late 2017, to feature a modern art deco style, providing a fresh and utilitarian aesthetic. Plans are also underway to update the restaurants and bars, and conference facilities, in a similar style – a nod to the hotel’s heyday in the 1920s, and ready for the ‘roaring 2020s’.
Description The Manager Franchise Openings will be responsible for opening franchised hotels across all core (non-luxury) brands in Europe. This position will work with Franchisees to ensure each hotel opens with Marriott, the Franchisee, and any third parties, having successfully completed their sections of the Critical Path tool. SCOPE This position is a key member of the franchise support organisation tasked with ensuring fees and customer loyalty continue to grow. The European franchised hotel estate, operating under a range of different brands is, in 2017, expected to generate combined annual sales of over $1.2 billion, resulting in over $50 million in fees to Marriott. Successfully opening new hotels is vital to the success of the organisation, there are over 40 new openings planned across Europe in 2017. The Manager Franchise Openings works with multiple stakeholders to provide pre-opening project management and coordination support direct to Franchisees and, where necessary, their on-property teams. Location: London or Eschborn Direct Reports: None Qualifications Through both leading efforts with Franchisees, and partnering with Marriott teams, this role is accountable for the following areas: Delivery of the pre-opening processes/activities of a portfolio of European hotel opening projects across all core brands (non-luxury). Correct development and use
IT Manager Location: London Salary: Competitive Start Date: ASAP Duration: Permanent We are recruiting for an IT Manager to join The Curtain family. We are looking for someone that is passionate about delivering exceptional customer experience has a great technical background and experience of working in hospitality. This person will: · Be responsible for all technology planning, decision-making, implementation and safety · Be responsible for maintaining, inspecting and repairing the network, all IT equipment, both hardware and software · Be responsible for property infrastructure and systems · Ensure the smooth running of all IT based systems and programs
Lapithus Hotels Management UK Limited (LHM) was formed in 2015 to focus on managing the operation of mid and upscale hotels, under global brands, Crowne Plaza and Holiday Inn. Our portfolio of 21 hotels are in excellent locations throughout the UK. Our dedicated team of hospitality professionals have a wealth of experience working with a variety of international hotel brands. The role will be based in the company headquarters at the Holiday Inn Heathrow M4J4 Hotel, however the role will involve travel around the UK. we have an exciting opportunity within our central revenue team as an IT Services Administrator. Job Scope: To ensure the IT Infrastructure of the hotels and corporate office is maintained and service level agreements are achieved. To provide escalation management to ensure IT service partner perform in an efficient and timely manner. Support the UK IT Manager in running projects and rolling out new technology initiatives. We are looking for a guest and serviced orientated individual, who holds strong communication skills and is self-organised and motivated. A successful candidate must hold a UK driver’s license as travel to the hotels will be required. They must also have a sound knowl
Our Colleagues are at Fairmont Hotels & Resorts with the help of Information Technology-assisted efficiencies. Champion our computer systems as Assistant IT Manager, where you will facilitate compliance with all security protocols, protect data and ensure our network is optimized in support of hotel-wide operations. Hotel Overview: The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan. Summary of Responsibilities: Reporting to the IT Director, responsibilities and essential job functions include but are not limited to the following: Good knowledge and understanding of the following software packages: Microsoft Windows 7, Microsof
Diverse Dining Ltd is a master franchisee that launches fantastic brands in the UK market. Join the Diverse Dining team and work in our Support Center alongside friendly colleagues who are experts in their field. Our philosophy is to deliver quality business services to our Brands and enable them to gain a competitive advantage by facilitating knowledge sharing between the business units and upskilling our staff on core areas of operations. We are currently looking for a new member of our team – IT Technical Support , based at our Support Office in Watford. Reporting to the Facilities Manager, you will provide a professional and effective technical support to the business. This role will work in conjunction with the existing outsourced IT helpdesk team. Key Responsibilities of the role: Installation and configuration of systems and devices Providing desktop and device support Diagnosing and resolving t
Who are we? Hush Heath Estate is an expanding pub and boutique hotel group, with our internationally celebrated English Winery at the heart. We currently have two sites in London; The Bull & The Hide off Liverpool Street and St. Bart’s in Smith eld. Our Kent sites are in Goudhurst and West Farleigh, close to the home of our award-winning Winery. What were looking for? We are recruiting for a full time position for a period of 3 months. This may lead to further employment. The right candidate will be competent and have experience in the following - FnBShop / Fourth - Xnprotel / Zonal - Excel - Sharepoint Microsoft Windows and Mac OS We will want the applicant to be able to project manage and audit our procurement process from back to front. Including the implementation and close management of our stock ordering, back office systems, data analysis and end user EPOS systems.
Description Position: Manager Franchise Openings Reports to: Senior Manager Franchise Openings, Europe Grade: 50 Career Band: Blue The Manager Franchise Openings will be responsible for opening franchised hotels across all core (non-luxury) brands in Europe. This position will work with Franchisees to ensure each hotel opens with Marriott, the Franchisee, and any third parties, having successfully completed their sections of the Critical Path tool. SCOPE This position is a key member of the franchise support organisation tasked with ensuring fees and customer loyalty continue to grow. The European franchised hotel estate, operating under a range of different brands is, in 2017, expected to generate combined annual sales of over $1.2 billion, resulting in over $50 million in fees to Marriott. Successfully opening new hotels is vital to the success of the organisation, there are over 40 new openings planned across Europe in 2017. The Manager Franchise Openings works with multiple stakeholders to provide pre-opening project management and coordination support direct to Franchisees and, where necessary, their on-property teams. Location: London or Eschborn Direct Reports: None EXPECTED CONTRIBUTIONS Through both leading efforts with Franchisees, and partnering with Marriott teams, this role is accountable for the following areas: Delivery of the pre-opening process
Role and Responsibilities: Recently we have commenced a number of transformation initiatives as part of an initial three year programme. The PMO will support the CIO by performing project administrative duties as well as support of the creation and implementation of formal governance framework which will directly influence the efficiency and cost-effectiveness of the projects and programmes. It will encompass the full spectrum of PMO activities through the project life cycle. Core Job Responsibilities: · Initially establish documentation, program rigor and governance framework · Work with project/development teams and business representatives to support the programme delivery, ensuring that change activities are planned, milestones and deliverables defined, resourcing requirements understood, risks and issues managed and progress is monitored; · Oversee the daily scrums to document and record · Engage with all relevant stakeholders and support the CIO and Directors in providing regular communications & program
IT Support Technician for leading retail store Title: IT Support Technician Salary: £30000 - £35000 Location: London My client is a leading retail store they are looking for IT Support Technicians to work in their Head Office based in Mayfair You will be required to work on a field basis also, visiting the brands stores around London, you will be part of the Project Implementation team We are looking for a good communicator who will fit comfortably into a role which covers a broad range responsibilities; including (but not limited to) 1st line user support, supplier relationship / SLA management, project management, IT planning and strategy, budget management. Candidates should have minimum of 5 years hospitality IT experience. The individual will have hardware/software, and could be called to do wiring in new/existing stores or obtaining WIFI contracts. We have a lot of new starters joining due to the expansion, so they will also need to set up new starters with mobile phones, landlines and computer software. There will be some facilities management issues such as printer maintenance, our network/mainframe/desk set up/office configuration. The individual should to be up to speed on IT security issues, and Data protection Previous working knowledge or our systems would be an advantage. Operational Tasks:
Helpdesk Administrator for Leading international facilities management company Title: Helpdesk Administrator Salary: £24000 Location: London My client is a leading international Facilities Management company, they are looking for Helpdesk Administrators to work in their central London office. The main purpose of the role will be to provide customer and administrative services You must have experience using MS Office and other common IT programmes. Experience as a receptionist or a background within a similar environment where you have client facing experience Excellent communication skills and ability to interface at all levels. Fluent business English. A strong team player. Ability to work accurately with attention to detail and ownership of own work. Positive approach and willingness to assist others to achieve overall objectives. Willingness to make suggestions for process improvement. Good all round communicator Title: Helpdesk Administrator
Company Info Following a major seven-million pound plus refurbishment, this 250 seater Restaurant & Cocktail Bar independent located in Central London launched last year to rave reviews. Stunning interior design delivering the ‘wow’ factor – offering breakfast / brunch, all day contemporary casual dining plus private dining and events in the modern British style (International influences). 7 day operation: 500 – 600+ covers per day. Role Description Medium kitchen (high spec kit); brigade of 30 – 35 chefs under the guidance of the Executive and Head chef team (with fine dining / high end London backgrounds): Daily kitchen management support: organisation of team; daily smooth running of the kitchen; team supervision and service (expediting on the pass) Daily fresh food preparation, mise en place for busy lunch / dinner service (350 – 450+ covers) Ensuring delivery of unrivalled quality & service standards Daily stock control, food orders, daily H&S checks & records, cleaning rosters This is a fantastic opportunity to work within a fun and professional environment for a forward-thinking company with a strong culture of collaboration (focus on work-life balance). Desired Attributes A confident, standards orientated Chef with previous experience in a high-end, volume Restaurant operation. Good team spirit & organisation skills coupled with good i