RELIEF RECEPTIONIST - WARWICKSHIRE - GORGEOUS HOTEL - GREAT HOURLY RATE Platinum Recruitment's Front of House Division is currently representing a beautiful hotel in this stunning town and have a fantastic opportunity for an experienced Relief Receptionist to join their team. Client The hotel is set in breath taking grounds and as such is a popular destination for leisure guests and weddings and events. The hotel is part of a well respected national chain of properties. Role This position is Relief Receptionist using Opera Software. The successful candidate will be an experienced Hotel Receptionist, confident to run shifts independently once familiar with the hotel. Benefits *Great hourly rate, paid weekly *Accommodation *Meals on duty If you or someone you know would be interested in this Relief Receptionist role in Warwickshire please get in touch with an up to date CV and contact number to find out more *Position - Relief Receptionist *Salary - Great Hourly Rate *Job Ref - HPRRECEPT *Location - Warwickshire Due to the high level of response only candidates with the relevant experience will be contacted - Thank you for your application. Relief Receptionist - Warwickshire - Gorgeous Property - Generous Hourly Rate All positions advertised are for immediate start unless otherwise stated. In line with the requirements of the
We are currently recruiting for a full time receptionist for our Macdonald Swans Nest Hotel located in Stratford Upon Avon Receptionist Role The Receptionist is responsible for ensuring that we offer a warm and professional welcome and that we deliver the highest level of service through the Company core standards. The Receptionist will draw on previous customer facing experience to achieve service and revenue targets. The Receptionist will be a confident and effective communicator, who can demonstrate their ability to converse with a wide variety of guests and colleagues at all levels. Reporting to the Reception Manager, the Receptionists duties will include; check in and out; effective reservation & event enquiry handling; collating guest service feedback; giving, receiving and handover of information; accurate billing and posting of revenue; efficient and professional attention to guest & colleague enquiries; Receptionist Requirements: Our expectation of you will be that you are able to work on your own using your initiative as well as contribute to the overall success of your team and the hotel.You must have the following: Good working knowledge of hotel reservation and rooms management system, preferably Opera Welcoming and pro
Receptionist Hotel 15,500 per annum We are looking for an outstanding Receptionist to join this well-established team in a town centre of Cheltenham. In this exciting and challenging role, you will: Greet and welcome guests and visitors in a friendly and welcoming manner Check in/check out guests Ensure all the calls are answered promptly in a courteous and professional manner Take bookings and deposits Ensure that the hotel standards are kept all the time This is a customer facing role and you would be expected to have an immaculate appearance all the time good communication and interpersonal skills, friendly and welcoming personality and willingness to help others. Experience on a similar role would be an advantage however training will be provided. The job offers a competitive salary and a lovely property to work with. There are also great career progression opportunities locally within this small award-winning hotel group. If this sounds like just the job for you lets talk! Call Alina at CaterPeople today on 01452 238020 or apply online.
We are currently recruiting for full time and part time Receptionist for the 4* Ramada Hotel & Suites Coventry City Centre Receptionist Role The Receptionist is responsible for ensuring that we offer a warm and professional welcome and that we deliver the excellent guest care at all times. As a Receptionist you must be confident and an effective communicator, who can demonstrate the ability to converse with a wide variety of guests and colleagues at all levels. Reporting to the Reception Manager, the Receptionists duties will include; check in and out; out of hours reservation & event enquiry handling; collating feedback; giving, receiving and handover of information; accurate billing and posting of revenue; efficient and professional attention to guest & colleague enquiries; Receptionist Requirements: · Our expectation of you will be that you are able to work on your own using your initiative as well as contribute to the overall success of your team and the hotel. · Good working knowledge of hotel reservation and rooms management systems. · Welcoming and professional approach to guests · Passion for exceeding guest expectation. ·
We are recruiting for a Receptionist to deliver high standards of service within this 48 bedroomed, 4 Red star country house hotel, creating fantastic memories for our guests. Your role will involve welcoming and rooming guests, dealing with guest enquiries and ensuring guest satisfaction on departure. You will work as part of an experienced team and will be provided with excellent training and development. Competencies of a Receptionist: You must be passionate about delivering outstanding hospitality to our guests whilst demonstrating a thorough knowledge of hotel products and services. The ability to establish rapport and deliver high standards of service with a genuine and approachable manner is essential. Previous experience in a similar environment is desirable. Good working knowledge of Hotel front office systems, preferably Opera In return you will be rewarded with a fun and engaging environment. This is a Full-Time role covering 5 shifts over 7 days Applicants must be flexible as shift patterns will vary. Typical shifts will be from either 7am to 3.30pm or 3pm to 11.30pm including weekends Hand Picked Hotels is a collection of 20 country house hotels throughout the United Kingdom and Channel Islands. With welcoming and charming service delivered in inspirational surroundings, our guest
On behalf of our client we are currently looking for a an experienced Hotel Receptionist to start immediately , in Stratford-upon-Avon area Placement for 2 months + No Live-in accommodation, so ideally someone local or a car driver Duties and Skills required for the Receptionist role: Checking guests in and out of the hotel Switchboard Operator Taking room reservations General Assistant duties Posting, balancing and banking MUST have Opera PMS experience If you are immediately available with the relevant Hotel Reception experience and have no prior commitment or notice to be given please send your CV today! We value all applications, however due to the volume of response we are currently receiving, we are only able to contact candidates whose skills and experience closely match the requirements of our clients. In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. In line with the requirements of the Employment Agencies Act 1973 Towngate Personnel are prohibited from charging work-seekers for work finding services
Park Regis, is a new brand to the shores of the UK. Originating in Australia and the Far East this luxury 4 star brand has now opened in the form of the Park Regis Hotel in Birmingham. We are now looking to add to our Front Office Team looking for a Receptionist for Park Regis - Birmingham. The Receptionist will take ownership for the Park Regis Birmingham brand standards and ensure that excellent operation standards are being adhered to. The role of receptionist is to ensure each guests experience has an excellent start by ensuring you greet all guests with a warm welcome, deliver a smooth, professional check-in and tailor requirements to meet each guest’s individual needs whilst staying with us. Ensure you are available to assist and satisfy internal and external guest’s requirements throughout their stay and that on departure each guest has an experience to positively remember. To be welcoming and approachable to all guests visiting the hotel. To retrieve guests information from the Park Regis data base and to enter and update information as appropriate for each guest. To make guest reservations and book correctly onto the hotel booking system. Ensure updates on bookings are managed in a timely ma
It is a very exciting time to join us at Wroxall Abbey. We are currently looking to recruit two Receptionists for front of house reservations. Either working full or part time hours. Experience is required essentially. MAIN OBJECTIVE OF JOB To ensure that all resident and non-resident guests receive the highest standards of guest service during pre-arrival, arrival and departure from Wroxall Abbey Estate. OUTLINE OF JOB RESPONSIBILITIES The following provides an outline of the job, which is not intended as an exhaustive list, rather a note of key tasks. To ensure the guest arrival and departure procedure is carried out to the highest standards, using agreed procedures To proactively sell and then process accommodation and dinner reservations, using agreed procedures To respond in a timely and courteous manner to all guest service requests To use the Wroxall Abbey Estate integrated computer system to process all orders and transactions to the required standard, using agreed procedures To maintain the highest levels of cleanliness in the guest service office at all times To ensure that guest checks are processed correctly and in a timely manner, usi
Wychwood Park, Crewe Wychwood Park is a Golfing haven set in the Cheshire countryside – but could it be the place for your next dream career move? With a plethora of opportunities available from not just the maintaining and managing of the US PGA standard golf course, but also the 27 successful conference and banqueting rooms, 108 bedrooms, an abundance of bespoke weddings and events and a bar and restaurant, there is plenty of opportunities for development here. Receptionist What is the main purpose of the role? Working to ensure the smooth running of the reception desk and related areas, your main focus will be to provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction. You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times. The Ideal Candidate You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential. A competitive salary 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days) Hotel based incentive schemes Volunta
ibis Birmingham Centre Irving Street. Overview of duties ' Registers guest reservations Welcomes guests and takes care of them from their arrival through to departure Contributes to guests' permanent satisfaction by providing high quality services throughout their stay Helps meet the department's quantitative targets by carrying out sales initiatives' Main responsibilities 'The level of responsibility may vary according to the employee's next target qualification in the Players multi competence development programme (Qualified, Expert or Leader)' Customer relations ' Welcomes guests as soon as they arrive with great care and attention Helps encourage customer loyalty by building friendly, personalised relationships Ensures that administrative procedures never take priority over guest relations Anticipates guests' needs and takes them into consideration Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract Has an impeccable attitude which conveys the image of the brand and hotel ' Professional techniques / Production ' Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel Handles phone calls Passes information on as necessary to other departments (floor staff, te
ibis Birmingham Airport - NEC (new ibis rooms). You will take care of guests from their arrival through to their departure from the hotel. You will contribute to guest satisfaction at all times by providing high quality services throughout the guests stay. Promote the hotel's facilities and helps meet the department's quantitative targets Special Notice: You will be required to work night shifts which involves high level of independence and commitment. Overview of duties: Welcome guests as soon as they arrive with great care and attention and contribute to guests' permanent satisfaction by providing high quality services throughout their stay Help encourage customer loyalty by building friendly, personalised relationships Helps meet the department's quantitative targets through his/her sales efforts Ensure that administrative procedures never take priority over guest relations Anticipate guests' needs and takes them into consideration Handle any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract Has an impeccable attitude which conveys the image of the brand and hotel ' We offer you: A great opportunity to work within a busy customer focused department an Annual Bonus Great benefits including meals on duty and discounts in Accor properties worldwide. Excellent training and development opportunities. Anticipated Start Date: 15-07-2017
Mercure Shrewsbury Albrighton Hall Hotel and Spa. Overview of duties ' Welcomes guests and takes care of them from their arrival through to departure Contributes to guests' permanent satisfaction by providing high quality services throughout their stay Helps meet the department's quantitative and qualitative targets ' Main responsibilities Customer relations ' Welcomes guests as soon as they arrive with due care and attention Helps encourage customer loyalty by developing friendly, personalised relationships Anticipates guests' needs and takes them into consideration Handles any guest complaints and/or remarks; provides a response as soon as possible Conveys the hotel image Helps bring certain brand concepts to life on a day-to-day basis ll the keys to the city, 10/10 programme in France, A/Club, etc) Respects the reservation commitments in full (basic vision or reservision ... depending on the country)' Professional techniques / Production ' Carries out all operations concerning guest arrival and departure in compliance with internal procedures Informs guests about the formalities, any special conditions relating to their stay and the services available Handles phone calls Applies the procedures of internal audit Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team Ensures that all guest documentation is up-to-date and ava
Rezidor Hotel Group Welcome to the Rezidor Hotel Group: the best place to say: 'Yes!' to a brilliant new career! If you're passionate about hospitality, you could enjoy a fantastic future with Rezidor: as part of our dynamic, rapidly expanding family, we will nurture and develop your exceptional abilities – taking you on an exciting career path. Rezidor's highly distinctive hotel brands are Quorvus Collection, Radisson Blu, Radisson RED and Park Inn by Radisson. They feature: More than 400 hotels and resorts 93,000 rooms in operation or under development More than 35,000 employees in almost 70 countries Our properties are located in some of the world's most desirable locations, including major capital cities, stunning resorts and beautiful beaches. The people who work with us are our most important asset. As a successful and fast growing Company, we are always looking for the best new talent: for the ambitious stars of tomorrow who understand the crucial role played by every Rezidor team member in delivering our unique Yes I Can! approach to service and quality. We, at Rezidor, are passionate about all that we do, with both our guests - and with our dedicated team. We're passionate ab
Receptionist – Worcestershire – Luxury Hotel – Receptionist required for this luxury hotel located in Worcestershire. The hotel is lavishly designed and has plush individually appointed bedrooms and a 2AA Rosette fine dining Restaurant. They are currently looking for a dedicated Receptionist to join their welcoming front of house team. The hotel is set in a beautiful backdrop surrounded by the stunning Worcestershire countryside, and is the perfect place for guests to relax, dine and stay. As Receptionist you must have held a similar role within a high level hotel preferably to at least a 4 star standard. You will be involved with all day-to-day reception duties and will ensure the smooth running reception desk at all times, dealing with guest queries and requests efficiently. You must provide first class customer service and should be highly organised with good communication skills, both face to face and over the phone. They are looking for someone with a great personality to share their passion for the hospitality industry in delivering service with a smile. You will be working in a busy environment which requires a consistency in customer service, flexibility and being able to work well under pressure. If you are a proven Receptionist looking for new challenges in an exciting hotel and believe you have the passio
My client, a beautiful (luxury) hotel based near Leamington Spa is currently looking for an experienced Head Receptionist to join their team on a permanent basis. The right candidate will have previous experience in supervising reception department or strong experience as a hotel receptionist and will have an excellent knowledge of the bookings systems - preferably Opera. The day to day duties will involve supervising and motivating front office team, ensuring hotel guests have a smooth running stay, helping in meeting targets, welcoming guests and developing relationship, handling complaints and issues, up selling services etc. 40 hour contract, 5 days out of 7 days, shifts between 7am and 11:30pm (early or late) We value all applications, however due to the volume of applications we are currently receiving; we are only able to contact candidates whose skills and experience closely match the requirements of our clients. Staffpoint is an equal opportunities employer and is acting as an employment business with respect to this role. By applying for this role, you agree to be added to the Staffpoint database.
Our hotel client is set within beautiful acres of landscaped gardens and is only minutes away from the historic town of Leamington Spa. The hotel is looking for an experienced Head Receptionist to join their Front Office to ensure exceptional levels of customer services is adhered too at all times You will be responsible in helping to manage and coordinate the Front desk as well as ensure all guest are greeted with a warm welcome to maximize sales As Head Receptionist you must be able to demonstrate: Be committed to delivering exceptional customer service within the Front Office Must possess strong IT experience Have the ability to lead, multi-task and make sound decisions in a fast paced environment Act as a role model to reception staff, supporting, motivating and promoting good staff relations Inform and upsell on the hotel products and services available to maximize revenue Flexible to work shifts as well as weekends
My client, 3* hotel based in Leamington Spa is currently looking for an experienced Head Receptionist to join their team on a permanent basis. The right candidate will have previous experience in supervising reception department and will have a knowledge of the bookings systems. The day to day duties will involve supervising and motivating front office team, ensuring hotel guests have a smooth running stay, helping in meeting targets, welcoming guests and developing relationship, handling complaints and issues, up selling services etc. 40 hour contract, 5 days out of 7 days, shifts between 7am and 11:30pm (early, middle and late) We value all applications, however due to the volume of applications we are currently receiving; we are only able to contact candidates whose skills and experience closely match the requirements of our clients. Staffpoint is an equal opportunities employer and is acting as an employment business with respect to this role. By applying for this role, you agree to be added to the Staffpoint database.
The 4* Best Western Plus Ullesthorpe Court Hotel and Golf Club is currently recruiting for an experienced Head Receptionist to join our established management team. This is an exciting opportunity for an enthusiastic candidate to join the 72 bedroomed hotel which operates two restaurants up to 120 customers, banqueting for up to 200 and 3 busy bars. The ideal candidate must have previous experience within a similar role. They will be an excellent communicator and a have hands on approach. An attractive salary is available to the successful candidate linked to level of experience. Job Purpose Working with the existing Reception Manager to ensure that visitors and clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times. 1. To supervise the professional greeting of clients and visitors, to the highest standards. 2. To manage room reservations ensuring that the bookings team are processing all enquiries accurately. 3. Recruitment, induction and training of receptionists. 4. Leading, monitoring, motivating and inspiring the team; providing guidance and support
ibis Coventry Centre. Do you see yourself as a person who is always prepared to deliver an extraordinary service, the Ibis Coventry Centre is looking to recruit a Night Reception / Audit Team member to join the team. Duties include: - To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel. - Is responsible for the hotel once the daytime managers are off duty - To find suitable solutions to meet customers needs depending on the possibilities available at the hotel. - To carry out all necessary operations when guests arrive and depart (check-in / checkout.) - Respond to a wide range of guest requests and promote hotel facilities. - Manage invoicing payments and cash operations during the day shift. - Check the 'room report' and keep housekeeping informed of any modifications. - To take reservations and business enquiries out of office hours. - Handles any guest complaints and/or remarks Hygiene / Personal safety / Environment - Ensures that the workplace remains clean and tidy - Applies the hotel's security regulations (in case of fire etc) - Ensures the safety of property and people (night patrols etc) - Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc) Spotlight on personality: - Guest-oriented and service minded - Good interpersonal skills - Sales oriented - Ability to listen a
Queens Hotel Cheltenham - MGallery by Sofitel. Overview of duties: Oversees the Front Office department operations at night. Delivering the highest quality to customers, whilst adhering to all legal rules, regulations and guidelines of the Hotel. Responsible for the hotel once the daytime managers are off duty ensuring the safety of property and people. Main Duties: Welcome guests who arrive late. Provides a warm and personalised welcome to all guests Handles the arrival and departure processes for guests, ensuring they take as little time as possible Handles phone calls and manages the reservations schedule Follows up any guests request (wake-up calls, taxi, breakfast room service etc) Writes a report on activities and incidents that occur during the night Respects the procedures governing invoicing and cash operations Is responsible for the receptions cash holdings Establishes the closing and nightly activity reports for the hotel management Applies the hotels security regulations (in case of fire, night patrols etc) Provides comprehensive information about hotel services, places of interest, restaurants, doctors, sightseeing tours and any other information of interest. Provides guests with information on outside facilities. Takes responsibility for receipt, storage of baggage for guests. Remains aware of all activities taking place in the hotel; familiar with the daily function sheet and VIP ar