A busy Derbyshire hotel needs a Shift Leader to compliment its growing team. You should be a supervisor or Head Waiter/Waitress already. You will need to be organised, quick thinking, keen to learn, have an excellent record in customer service, problem solving and energetic to motivate our large team. The wage is completely dependant on experience, hours, commitment so the interview will be the time to shine!
SHIFT LEADER / DUTY MANAGER Have you had enough of working in boring environments and want to lead a team in delivering service excellence? We are looking for an experienced Shift Leader to join the 245 bedroom BLOC Hotel Gatwick. Reporting to the Reception Manager, working a mixture of shifts, any 5 days out of 7 within a 40 hour week. Shift Leaders act as Duty Managers, responsible for the day-to-day management of a hotel, guests and staff. Responsibilities include; Supervision of accurate and efficient Reception operations, demonstration of positive leadership characteristics to inspire Reception Team Members to meet and exceed standards, carry out shift handovers and brief Team Members where required and handling of complaints or queries relating to guests in an efficient and professional manner at all times. To fulfil this role we are looking for; Previous experience supervising a team within a customer-focused industry, ready to deliver memorable customer service served by friendly people, positive attitude and excellent communication skills, excellent grooming standards. Benefits include; Competitive salary plus bonus scheme, incentives, friends & family rates group wide, discounted parking, discounts and special offers at many high street shops and restaurants. So if you want to share in an expanding group’
Night Shift Leader - Birmingham Have you had enough of working in boring environments and want to lead a team in delivering service excellence? We are looking for an experienced Night Shift Leader to join the 105-bedroom BLOC Hotel & Apartment BLOC Birmingham. Reporting directly to the General Manager, working 22:30-07:00, any 5 days out of 7 within a 40-hour week. The Night Shift Leader acts as a Duty Manager, responsible for the nightly management of the hotel, its guests and staff. Responsibilities include; Overall responsibility for the hotel operation in the General Manager’s absence, all legal requirements and hotel procedures are adhered to and implemented as and when required Supervision of accurate and efficient Reception operations, supporting and training Night Team Members in handling guest request and enquiries Demonstration of positive leadership characteristics to inspire Night Team Members to meet and exceed standards Conduct regular job chats and appraisals for the night team in accordance with the company’s set policies and procedures Daily completion of night audit and preparation of financial reports for board of directors To fulfil this role we are looking for; Previous experience of working within a front office/nights environment, supervis
We are looking for a dynamic SHIFT LEADER/ RECEPTIONIST for our 4 Silver Star Holiday Inn Reading M4 Jct 10, Wharfedale Road, Winnersh Triangle Reading Berks RG41 5TS Located adjacent to the Winnersh Triangle station, and within very close proximity of Reading/Bracknell and Wokingham, this new generation hotel consists of 174 bedrooms with an Academy with 8 conference/banqueting suites for up to 260 in the largest suite, superb Esprit Wellness & Spa , 2 AA Caprice restaurant, and a busy Montys Bar Lounge with resident pianist We have a fantastic new opportunity for a RECEPTIONIST/ SHIFT LEADER to be part of our front office team Reporting to the Front Office Manager, you will be responsible for Reception, training of the team, implementing SOP's, undertaking rooms inspections to ensure IHG standards are being adhered to, and undertaking duty management shifts You will be expected to deliver excellent customer service standards and service levels You should also have excellent communication skills – both written and verbal and have a working knowledge of Opera or a similar system. You will work on a shift basis, working 5 days out of 7. The successful candidate should preferably have previously worked in a branded Hotel, preferably an InterContinental Hotels Group brand, in a similar role. Prior knowledge of Fidelio Opera PMS is a strong advantage. Ideal candidates sh
JOB TITLE: Shift Leader REPORTING TO: Front of House Manager DURATION: Permanent SHIFTS: 07.00 – 15.30 OR 14.30 – 23.00, including some weekends My client, a luxury development in SW London which comprises luxury apartments, a 4* hotel, restaurant, bar, gym and spa is seeking an energetic and spirited Shift Leader to ensure the smooth operation of the front desk, supervision and training of front office personnel and deal efficiently with all customer queries and complaints. Main Areas of Responsibility: 1. To provide an attentive and courteous service to all residents of Dolphin House. 2. To convert new enquiries from potential clients into sales and respond to all other incoming calls as appropriate. 3. To carry out all administrative duties that ensures efficient operation of the front office. 4. Organisation, supervision and training of front office personnel. 5. Carry out the Night Audit, and associated administrative tasks when required. PERSON
JOB TITLE: Shift Leader REPORTING TO: Front of House Manager DURATION: Permanent SHIFTS: 07.00 – 15.30 OR 14.30 – 23.00, including some weekends My client, a luxury development in SW London which comprises luxury apartments, a 4* hotel, restaurant, bar, gym and spa is seeking an energetic and spirited Shift Leader to ensure the smooth operation of the front desk, supervision and training of front office personnel and deal efficiently with all customer queries and complaints. Main Areas of Responsibility: 1. To provide an attentive and courteous service to all residents of Dolphin House. 2. To convert new enquiries from potential clients into sales and respond to all other incoming calls as appropriate. 3. To carry out all administrative duties that ensures efficient operation of the front office. 4. Organisation, supervision and traini
Receptionist Shift Leader Following the completion of our three million pound refurbishment program, a fantastic opportunity has arisen for a Receptionist Shift Leader at our 4 star Hotel in Dunkeld. This is a full time role and the hours will be five days from seven working a combination of early and late shifts, 7am to 3pm and 3pm to 11pm. The Role: Manage the Front Office in the absence of the Front Office Manager Provide an efficient and friendly check in and out service Answer telephone calls promptly and direct calls efficiently Process out of hours reservations enquiries Provide hotel and local information to guests as required Complete end of shift procedures Assist the reservations team with administration as required Ensure the front desk is kept presentable and manned at all times Assist in hotel fire evacuations Deal with any guest issues promptly and rectify where possible Log all maintenance issues as and when they arise The Person: Previous experience of working in a similar role would be preferred, but is not essential as full training can be provided Hospitality experience is preferred but not essential No qualifications necessary, however a basic understanding of Maths and English is required Strong customer service skills, an attention to detail a
Are you passionate about offering first class experiences? Founded in the 1920s the Sheraton Grand London Park Lane Hotel is a celebrated Art Deco hotel, which continues the great tradition of hospitality by offering convenient services and comfortable facilities such as the Sheraton Sweet Sleeper™ Bed for a great night's sleep. In this role you will become a part of The Sheraton Grand London Park Lane Hotel and Starwood family. The Sheraton Grand London Park Lane Hotel is located in the heart of Mayfair and one of the most iconic original Art Deco hotels in Central London. Every year we welcome thousands of new and old friends. We are keen to connect with candidates who offer a personalised service in a warm and inviting manner, making our guests feel right at home. We would like to welcome you to the iconic Sheraton Grand London Park Lane Hotel in our new role as Shift Leader Job Summary As a Front Office Shift Leader you are the face of the Hotel and a key person who can shape the overall “guest experience”, providing a friendly, welcome and high quality service to guests, arriving from near and far and making them feel special. <span style=" t
Everything they do is driven by a desire to exceed their guests’, clients and partners expectations. To surprise and delight. To make the time their guests choose to spend with them genuinely exceptional. So even the shortest stay with them, will last long in their memory. Everyone who works here does this every day across their portfolio of brands, in highly prestigious locations in London and beyond. Being a Memory Maker as a Night Receptionist Shift Leader The Role - To lead the night operation in the lobby and to establish a winning, motivated guest service team, to deliver a great service experience which makes people feel special - Understands how to use IT applications: Micros, Opera, My Hr World, Caspero, Guest Plus - To make reservations, when necessary, in accordance with hotels yield management practices - Coaching: Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills, and facilitating the generation of options and action planning. - Delegation: Assign tasks using techniques such as needs analysis, individual skills assessment, objective setting and communication. - Decision-making: Improve decision making by clarifying goals, sharing perspectives, identifying options and creating a way forward. - Performance Management/Supervisory: Ability to relate to, communicate with, and
ibis London Blackfriars. As a Front Office Shift Leader, you will support the Front Office Manager developing the Reception, Reservations and Administration Teams. You will assist your Team: - to offer an excellent quality of service to our guests - to run smoothly the day to day organisation - to co-operate on improving our guest satisfaction - to contribute to the development of the hotel - to generate positive financial gains And as ibis is dedicated to the development of its people, you will ensure the training and growth of your Team the same way you will benefit from training and supportive development in order to blossom in your role. Key attributes: - Previous experience in the hotel industry is a must (Opera or Fols) - Over 18 months minimum - High standards of customer service and guest orientated - Great communicator and interpersonal skills - Calm and well organised even under tight deadlines - Team player and Leadership with a smile - Solution finder - Great accountancy for invoicing and payments - Role model acting as a bridge between the Front Office Team and Higher Management This role is suitable for someone wanting to do his/her first step in Management in the Hospitality industry.. Anticipated Start Date: 14-08-2017
Great opportunity for Front of house Team member/Shift Leader to join a fast paced environment with possibilities to grow within company and hospitality industry. Would suit well to someone with fast food experience. This company is committed to creating a performance based culture that leads to the best restaurant experience possible for their employees and customers. They also believe in developing their people and promoting from within. This restaurant has a popular image and looking for a great individual with positive energy and welcoming customer service. It is essential that anyone hired into this role will establish themselves as a top performer. This company is offering excellent annual salaries around £20'000 (depending on experience). If you are potentially interested in this great role, do not delay in applying here now! Please note, due to the very high volume of interest in this position, we can only reply to successful applicants. Berkeley Scott is acting as an Employment Agency in relation to this vacancy.
Description The Forest of Arden Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family. This four star hotel has a focus on culinary excellence with our AA Rosette-awarded restaurant. Marriott International is the worlds' largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities. Forest of Arden is located in the heart of the West Midlands, near Solihull with easy access to the M6, M42 and M40. J ust four miles from Birmingham NEC, Airport and International Train Station, Forest of Arden is part of an exclusive collection of Marriott country clubs and is the perfect location for business and leisure. This Marriott hotel is one of the top UK golfing destinations with two golf courses and an academy. Forest of Arden also offers outdoor tennis courts, a fully equipped fitness Centre and relaxing Spa. Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. Qualifications
Description At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we've got - on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton. Qualifications Job Summary As a Front Office Shift Leader you are the face of the Hotel and a key person who can shape the overall "guest experience", providing a friendly, welcome and high quality service to guests, arriving from near and far and making them feel special. You must be courteous, polite and well-spoken and it is vital to have a passion for providing the highest standards of hospitality. Going the extra mile is important to ensure guest satisfaction. You will oversee the daily operation of the front desk to ensure an exceptional experience for all our guests. You will be responsible for ensuring needs and expectations are met in regards to rooming requirements, ensuring all daily front office tasks are completed on time and overseeing the brand standards are met and quality of our services throughout the day is exceptional. In addition to these roles
Description Marriott, where you belong! Discover the power of belonging. At Marriott, we feel it every day. It comes from being recognized. It comes from knowing Marriott sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. If this sounds right to you, join us! Marriott International , Inc. is a global leading hospitality company with nearly 6,000 properties in 120 countries and territories. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years. Discover the power of belonging. At Marriott, we feel it every day. It comes from being recognised. It comes from knowing Marriott sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. Marriott West India Quay is a unique 5* hotel combining 2 Marriott brands ideally placed in Canary Wharf, provides convenient access to top attractions in London, including the O2 Arena, ExCeL, and Olympic Park. Join us here at the London Marriott Hotel West India Quay for an unforgettable experience. Qualifications Who are we looking for? Manhattan Grill is a vibrant and modern steakhouse restaurant in Canary Wharf. Our energetic F&B squad is looking for a passionate , motivated and reliable addition to their team. A positive attitude an
Description Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. Qualifications Job Summary Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs in
Description Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. Qualifications Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs and submit to appropriate department or contact directly for u
Mercure Winchester Wessex Hotel. HOURS OF WORK: 10PM TO 8AM (4 DAYS ON AND 4 DAYS OFF) Overview of duties ' Welcomes guests who arrive late and takes care of them until their departure Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures Is responsible for the hotel once the daytime managers are off duty Helps the department meet its quantitative and qualitative targets Ensures the safety of property and people' Main responsibilities Customer relations ' Provides a warm and personalised welcome to guests Anticipates guests' needs and takes them into consideration Handles any guest complaints and/or remarks Conveys the hotel image' Professional techniques / Production ' Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible Informs guests about the formalities, any special conditions relating to their stay and the services available Handles phone calls and manages the reservation schedule Follows up any customer requests (wake-up calls, taxi, breakfast room service etc) Writes a report on activities and incidents that occur during the night Ensures that guest documentation at reception and in the lobby is available and up-to-date' Commercial / Sales ' Promotes the hotel's range of services in order to increase sales Applies and actively supports the hotel's pricing policy Enco
Overview of Main Responsibilities (What the job involves) Laundry Following training and instructions, to undertake operation of all laundry machinery to include loading, unloading and correct use of: Industrial Washing Machines Industrial Tumble Dryers Rotary Ironing Press Industrial Hand Steam Irons Steam Form finisher Sorting of soiled linen and clothing. Sorting, ironing and packing of clean linen and clothing in preparation for onward delivery. Safe working practices Ø Maintain a clean working environment. Ø Ensure staff uniforms are washed and prepared for forward delivery to expected timescales Supervision of Laundry Assistants Support Domestic Service Manager in the effective running of the Laundry department Together with the Domestic Services Manager supervise rota management and implementation accounting for duty times and attendance of all laundry staff. Take lead in assisting Laundry staff ensuring service levels are reached to a high standard Train employees on all laundry procedures Run shift to ensure timely productivity and quality of service provision. Professional Responsibility
Shift Leader £18,000 – £19,000 PA Consisting of 165 contemporary self contained apartments let on a 1-89 night basis, Dolphin House has established itself as one of London’s leading Serviced Apartment operators. Dolphin House is based on the Dolphin Square Complex, which is set around three and half acres of landscaped gardens in the heart of Westminster. The Dolphin Square complex also offers over 1000 long let apartments, and unique amenities, including a fitness club, restaurant and shopping arcade all within close proximity to the centre of London. We are currently recruiting for an experienced Shift Leader to supervise the front office team. The hours of work are 40 hours working over 5 days per week. The ideal candidate must be highly customer service focused, with exceptional attention to detail. Key responsibilities include: Supervision of Receptionists, including training, development and motivation. Ensuring that all cash handling is accurate and the strict credit policies and procedures are adhered to.
DoubleTree by Hilton - Leeds City Centre Reception Shift Leader /Supervisor Salary £Competitve Main Duties: The Reception Shift Leader role involves a range of duties including: supervising the reception team members to ensure all company procedures, standards & brand values are being adhered to & delivered, assisting with the day to day operation of the reception desk as required & ensuring the highest levels of customer service are consistently being delivered to our guests. Key Personal Attributes To join our team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature. Key Performance Behavioural Indicators The key performance behavioural requirements of the Reception Shift Leader role include: Identifying customer service problems or issues before they arise. Displaying a positive, friendly and informal manner with customers. Showing a sense of urgency on behalf of customers and actions requests quickly. Undertaking work in a well-organised and systematic way. Working effectively with colleagues and other departments. Striving for excellence by paying attention to important detail. Ensuring promises are kept by follo