Managing people

Advice on a wealth of topics, giving you all you need to know on how to best managing your teams.

All in Managing people

The impact of Brexit and Covid on the UK hospitality workforce

You can feel the anticipation as the hospitality sector works towards reopening and away from Covid closures and restrictions. As the focus shifts to workforce planning and rebuilding teams, the impact of not just Covid but also Brexit is starting to be felt. Employers are looking at the roles and skills needed against available talent and considering how they build the high performing teams they need to deliver outstanding customer experience.

9 min read

Title tile with Top Tips for recruitment challenges

Top Tips from hospitality leaders to overcome recruitment challenges and how to engage wider talent pools

We spoke directly to hospitality employers to capture their thoughts on how hospitality businesses can overcome recruitment challenges; covering everything from keeping teams motivated, to reviewing benefits packages, training and development.

4 min read

Image of our podcast guests: Sally Beck General Manager at the Royal Lancaster Hotel and Jon Dawson Group Director of People Development at The Lore Group

Looking back on 2022 and hospitality recruitment predictions for 2023 – featuring: Sally Beck General Manager at the Royal Lancaster Hotel and Jon Dawson Group Director of People Development at The Lore Group – Recruiting in Hospitality podcast

In this edition of Recruiting in Hospitality, we look back at some of the great conversations we’ve had over the past year and remember some incredible guests.

1 min read

Image of Olajide Alabi from Turtle Bay Restaurants and a quote which says "“I think a lot of businesses actually are really diverse but they’re not inclusive, they’re not equitable, they’re not really understanding that everyone should be treated equally. That’s equality. But there’s actually more to it than just treating everyone the same because everyone isn’t the same."

Methods to achieve a more representative face of the hospitality industry – featuring: Olajide Alabi, Equality & Inclusion Partner at Turtle Bay Restaurants and Daniel Jaghai, Senior Product Specialist at Stepstone

In this episode of Recruiting in Hospitality from Caterer.com, we explore Diversity, Equality and Inclusion in the hospitality workplace with Olajide Alabi, Equality & Inclusion Partner at Turtle Bay Restaurants and Daniel Jaghai, Senior Product Specialist at Stepstone.

1 min read

Hospitality workers in a coffee shop behind the counter making drink

How to engage the next generation of hospitality workers

On average, the majority of people working in UK hospitality are aged between 20 and 24, according to research carried out by the CIPD in their 2019 Megatrends report. As an industry hospitality is powered by young talent at entry level, with many seeing hospitality as a stopgap job, looking for opportunities rather than a career. What can the sector do to engage and retain its young workforce?

7 min read

75% of hospitality employees say pressure in the workplace is their biggest cause of stress, according to research conducted by Hospitality Action in 2018

In the UK last year 526,000 people suffered from work-related stress, depression or anxiety, with 12.5 million working days lost, according to The Health & Safety Executive Labour Force Survey.

4 min read

How ‘Chefs in Schools’ are educating and inspiring children about the benefits of cooking their own food, and championing careers in hospitality in the process

Chefs in Schools’ mission is to employ professional chefs to improve the quality of school meals, whilst educating and inspiring children about the benefits of cooking their own food from scratch.

6 min read

Why chefs should consider changing careers to Food Technology Teachers

Hospitality skills are unquestionably transferable and for those thinking about a shift or new role, now could be the time to try something different.

One route available to chefs is teaching food technology and cookery in schools.

4 min read

The importance of looking after your employees’ mental and emotional wellbeing

Good mental and emotional well-being are critical but how do you, as a leader or manager, make sure that your people are OK and, more importantly, should responsibility for your employees’ health and well-being rest with you?

7 min read

Image of Jordan Kerr, Senior Product Specialist

Engage great talent as they start their career journey

Build a strong talent pipeline with Early Careers Solutions

1 min read

Hilton UK & Ireland’s ‘Elevator programme’ saw them win the ‘Emerging Talent Initiative’ award at Caterer.com People Awards 2018

Caterer.com spoke to Rob Zajko, Senior Director, Talent Acquisition, EMEA and asked him why is it so important to nurture hospitality talent right now?

4 min read

Hard-working hospitality staff can expect £20 million in tips over the festive period, according to research conducted by Caterer.com in November 2019

As people prepare for weeks of festive cheer, the UK’s 3.2 million hospitality workers are gearing up for the most lucrative ‘tip season’ of the year

3 min read

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Explore Managing people

Retention and development

Experience is key to a strong team. How do you retain the best talent and develop your hospitality teams? Find out how here.

Working practices

Great advice on how to best create a strong and inviting working environment.

Workplace productivity

From managing change and creating strong teams to learning to cope with workplace stress.

Human resources

New solutions to hospitality recruitment challenges and advice on improving communications with teams.

Salaries

Report findings on hospitality pay.

Company culture

How to create, build and maintain a strong company culture, where your people come first.

Diversity and inclusion

Building an inclusive hospitality workplace can help you innovate your business and bring success.

Popular on Caterer

Team of volunteers wearing light blue volunteer t-shirts

Hospitality charities to support in 2023

The sector has shown incredible strength and resilience during and after the pandemic, and it is important that we continue to both celebrate and encourage each other throughout 2023.

9 min read

Year in Review – 2022

Despite the various obstacles that 2022 presented, the hospitality sector demonstrated an incredible strength this is to be appreciated, supported and admired.

1 min read

The impact of Brexit and Covid on the UK hospitality workforce

9 min read

Top Tips from hospitality leaders to overcome recruitment challenges and how to engage wider talent pools

4 min read

Looking back on 2022 and hospitality recruitment predictions for 2023 – featuring: Sally Beck General Manager at the Royal Lancaster Hotel and Jon Dawson Group Director of People Development at The Lore Group – Recruiting in Hospitality podcast

In this edition of Recruiting in Hospitality, we look back at some of the great conversations we’ve had over the past year and remember some incredible guests.

1 min read

Discover how BaxterStorey, the UK’s largest independent foodservice provider, recruits and retains talent

Loyalty is hard to win and easy to lose and with the hospitality industry facing a recruitment crisis, employees will increasingly look towards companies that will nurture their talents, pay well and help them to meet their career aspirations.

10 min read

Methods to achieve a more representative face of the hospitality industry – featuring: Olajide Alabi, Equality & Inclusion Partner at Turtle Bay Restaurants and Daniel Jaghai, Senior Product Specialist at Stepstone

1 min read

How to engage the next generation of hospitality workers

7 min read

75% of hospitality employees say pressure in the workplace is their biggest cause of stress, according to research conducted by Hospitality Action in 2018

In the UK last year 526,000 people suffered from work-related stress, depression or anxiety, with 12.5 million working days lost, according to The Health & Safety Executive Labour Force Survey.

4 min read

How ‘Chefs in Schools’ are educating and inspiring children about the benefits of cooking their own food, and championing careers in hospitality in the process

6 min read

Three bar staff. One attending to a customer (a woman) at the bar and the others (a man and a woman) making a drink at the bar

Hospitality salaries jump by as much as 12% with 100s of jobs over £50k

Our report reveals that salaries for hospitality jobs have risen over the last year, increasing by up to 12% for some roles with a record number of hospitality jobs offering a salary of more than £50k.

3 min read

Navigating through Brexit for hospitality businesses

23 June 2016, when the UK voted to leave the EU, seems a lifetime ago. Since then, the impact and regulations around Brexit have been confusing and there is still no clear roadmap for the hospitality sector.

7 min read

Why chefs should consider changing careers to Food Technology Teachers

Hospitality skills are unquestionably transferable and for those thinking about a shift or new role, now could be the time to try something different.

One route available to chefs is teaching food technology and cookery in schools.

4 min read

The importance of looking after your employees’ mental and emotional wellbeing

7 min read

Engage great talent as they start their career journey

Build a strong talent pipeline with Early Careers Solutions

1 min read

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All in Managing people

The impact of Brexit and Covid on the UK hospitality workforce

Top Tips from hospitality leaders to overcome recruitment challenges and how to engage wider talent pools

Looking back on 2022 and hospitality recruitment predictions for 2023 – featuring: Sally Beck General Manager at the Royal Lancaster Hotel and Jon Dawson Group Director of People Development at The Lore Group – Recruiting in Hospitality podcast

Methods to achieve a more representative face of the hospitality industry – featuring: Olajide Alabi, Equality & Inclusion Partner at Turtle Bay Restaurants and Daniel Jaghai, Senior Product Specialist at Stepstone

How to engage the next generation of hospitality workers

75% of hospitality employees say pressure in the workplace is their biggest cause of stress, according to research conducted by Hospitality Action in 2018

How ‘Chefs in Schools’ are educating and inspiring children about the benefits of cooking their own food, and championing careers in hospitality in the process

Why chefs should consider changing careers to Food Technology Teachers

The importance of looking after your employees’ mental and emotional wellbeing

Engage great talent as they start their career journey

Hilton UK & Ireland’s ‘Elevator programme’ saw them win the ‘Emerging Talent Initiative’ award at Caterer.com People Awards 2018

Hard-working hospitality staff can expect £20 million in tips over the festive period, according to research conducted by Caterer.com in November 2019

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