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Hospitality Heroes 2025: A Game-Changer for Hiring in Hospitality

Staff shortages and high turnover mean attracting and retaining top hospitality talent is harder than ever. But it doesn’t have to be this way.

The latest Hospitality Heroes provides real-world solutions, gives actionable insights and proven strategies from industry leaders on building effective teams for long-term success.  We showcase real-life examples from MJMK Restaurants, with a focus on one of their newest openings, Fonda, to help hospitality employers develop hiring strategies that get results.

4 min read

Leader or mentor – is there a difference and how can hospitality managers develop the necessary skills? – featuring: Robert Richardson and Rachael Stevens – Recruiting in Hospitality podcast

You’re a leader in hospitality, but are you also a mentor? What’s the difference? And how can you boost your skills to offer guidance, support and direction to your teams by becoming both?

We caught up with Robert Richardson, GM at The Cave Hotel & Resort and Vice-Chair of the Institute of Hospitality, and Rachael Stevens, Guest Services Manager at South Lodge and Chair of the Sussex branch of the Institute of Hospitality to discuss what they see as the value of both leadership and mentoring.

8 min read
Image of Amanda Scott from Compass Group

Why the wellbeing of your team is of paramount importance to the success of your hospitality business – featuring: Amanda Scott, Compass Group – Recruiting in Hospitality podcast

Caterer.com People Awards winner, Food Service provider, Compass Group shone with their entry in the Wellbeing category. At a time when circumstances were difficult throughout the hospitality industry, Compass Group understood that the well-being of their people was of paramount importance. This is as much relevant today as it was then.

1 min read
Image of apprenticeship specialist, Jenni Clarke from Umbrella Training and Jo-mandi Templeton, Head of Talent and Culture at The Montcalm

How apprenticeships can be used as a powerful resource to boost hiring success & retention – featuring: Jenni Clarke from Umbrella Training and Jo-mandi Templeton from The Montcalm – Recruiting in Hospitality podcast

In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis talks to apprenticeship specialist, Jenni Clarke from Umbrella Training and Jo-mandi Templeton, Head of Talent and Culture at The Montcalm about how apprenticeships can provide the hospitality industry with a powerful resource to boost hiring success and retention.

2 min read
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Popular in Managing people

The impact of Brexit and Covid on the UK hospitality workforce

You can feel the anticipation as the hospitality sector works towards reopening and away from Covid closures and restrictions. As the focus shifts to workforce planning and rebuilding teams, the impact of not just Covid but also Brexit is starting to be felt. Employers are looking at the roles and skills needed against available talent and considering how they build the high performing teams they need to deliver outstanding customer experience.

9 min read

When a fire forced the closure of the Mandarin Oriental London, the hotel donated 40,000 hours of volunteer activity in support of the FANtastic London campaign

For 115 years, the Mandarin Oriental London Hyde Park has represented the pinnacle of luxury in Knightsbridge.

Beautiful and stylish, the hotel has been a go-to destination for those seeking the best service and accommodation London has to offer.

In 2016, the hotel embarked upon its biggest renovation ever, investing £100 million to maintain its reputation as the most desirable hotel in the capital.

Just weeks before its reopening a major fire closed the hotel. It was a blow for the team at Mandarin Oriental, after all their hard work and preparation to once again welcome the public.

3 min read

Popular on Caterer

The impact of Brexit and Covid on the UK hospitality workforce

You can feel the anticipation as the hospitality sector works towards reopening and away from Covid closures and restrictions. As the focus shifts to workforce planning and rebuilding teams, the impact of not just Covid but also Brexit is starting to be felt. Employers are looking at the roles and skills needed against available talent and considering how they build the high performing teams they need to deliver outstanding customer experience.

9 min read

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