Retention and development

Experience is key to a strong team. How do you retain the best talent and develop your hospitality teams? Find out how here.

All in Retention and development

The impact of Brexit and Covid on the UK hospitality workforce

You can feel the anticipation as the hospitality sector works towards reopening and away from Covid closures and restrictions. As the focus shifts to workforce planning and rebuilding teams, the impact of not just Covid but also Brexit is starting to be felt. Employers are looking at the roles and skills needed against available talent and considering how they build the high performing teams they need to deliver outstanding customer experience.

9 min read

Why chefs should consider changing careers to Food Technology Teachers

Hospitality skills are unquestionably transferable and for those thinking about a shift or new role, now could be the time to try something different.

One route available to chefs is teaching food technology and cookery in schools.

4 min read

Discover how London EDITION, one of London’s most prestigious 5-star hotels, recruits and retains talent

In the first part of our fascinating conversation with Jose Ruiz and Elsie Koopman from London EDITION, we discuss how the hotel attracts and recruits talent and about the huge part that culture plays in the process.

10 min read

Image of the bar tender making a cocktail

Hospitality is now the workplace of choice for over 50s with more than 165K joining the sector in 3 years

Did you know that people over 50 now make up 34% of the hospitality sector’s workforce?

6 min read

Leading with empathy and compassion makes difficult situations easier to manage, which ultimately increases the bottom-line

Leadership is a choice, not a job title, but with so many leadership styles to adopt, what really makes a leader stand out?

8 min read

Long-term career development and progression opportunities are key to retaining hospitality recruits, according to research conducted by Caterer.com in November 2018

‘Invest in your people in order to retain them’ was the clear message to hospitality industry employers in a survey of 21,000 global hospitality workers.

2 min read

Title tile with Top Tips for recruitment challenges

Top Tips from hospitality leaders to overcome recruitment challenges and how to engage wider talent pools

We spoke directly to hospitality employers to capture their thoughts on how hospitality businesses can overcome recruitment challenges; covering everything from keeping teams motivated, to reviewing benefits packages, training and development.

4 min read

Umbrella Training to sponsor the ‘Hospitality Apprenticeship Employer (under 1,500 employees)’ award at Caterer.com People Awards 2019

With over 20 years of hospitality and apprenticeship experience, Umbrella Training are one of the most highly-regarded learning and development experts in the sector.

6 min read

By participating in the ‘FutureChef’ competition run by Springboard UK, hospitality employers can attract the next generation of talent into the industry

It’s been a record-breaking year for Springboard UK’s FutureChef programme, with over 16,200 young people taking part in the biggest cookery competition of its kind in the UK.

4 min read

When a fire forced the closure of the Mandarin Oriental London, the hotel donated 40,000 hours of volunteer activity in support of the FANtastic London campaign

For 115 years, the Mandarin Oriental London Hyde Park has represented the pinnacle of luxury in Knightsbridge.

Beautiful and stylish, the hotel has been a go-to destination for those seeking the best service and accommodation London has to offer.

In 2016, the hotel embarked upon its biggest renovation ever, investing £100 million to maintain its reputation as the most desirable hotel in the capital.

Just weeks before its reopening a major fire closed the hotel. It was a blow for the team at Mandarin Oriental, after all their hard work and preparation to once again welcome the public.

3 min read

Marriott Pennines Cluster’s ‘Take Care’ associate wellbeing programme saw them win the ‘Workplace Wellbeing Initiative’ award at Caterer.com People Awards 2019

High profile advocates have made it ‘OK not to be OK’ and hospitality employers are recognising the benefits of a well and happy workforce.

3 min read

Taking care of the mental health of hospitality workers – featuring: mum – Recruiting in Hospitality podcast

How do you get the balance right between being there for someone but also looking after ourselves too?

Eleni Kasparis from Caterer.com caught up with Craig Prentice, MD of mum

1 min read

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Popular in Managing people

The impact of Brexit and Covid on the UK hospitality workforce

9 min read

Hospitality workers in a coffee shop behind the counter making drink

How to engage the next generation of hospitality workers

On average, the majority of people working in UK hospitality are aged between 20 and 24, according to research carried out by the CIPD in their 2019 Megatrends report. As an industry hospitality is powered by young talent at entry level, with many seeing hospitality as a stopgap job, looking for opportunities rather than a career. What can the sector do to engage and retain its young workforce?

7 min read

Why chefs should consider changing careers to Food Technology Teachers

Hospitality skills are unquestionably transferable and for those thinking about a shift or new role, now could be the time to try something different.

One route available to chefs is teaching food technology and cookery in schools.

4 min read

Discover how London EDITION, one of London’s most prestigious 5-star hotels, recruits and retains talent

10 min read

How ‘Chefs in Schools’ are educating and inspiring children about the benefits of cooking their own food, and championing careers in hospitality in the process

Chefs in Schools’ mission is to employ professional chefs to improve the quality of school meals, whilst educating and inspiring children about the benefits of cooking their own food from scratch.

6 min read

Hospitality is now the workplace of choice for over 50s with more than 165K joining the sector in 3 years

Did you know that people over 50 now make up 34% of the hospitality sector’s workforce?

6 min read

How developing your team can drive progression

Career progression is one of the key ways to retain your top talent. Most have come to expect this as part of their employment and during the course of their employment with you will want to develop new skills, so employers need to find ways to create these opportunities or risk losing their best talent in some cases.

3 min read

Leading with empathy and compassion makes difficult situations easier to manage, which ultimately increases the bottom-line

Leadership is a choice, not a job title, but with so many leadership styles to adopt, what really makes a leader stand out?

8 min read

Long-term career development and progression opportunities are key to retaining hospitality recruits, according to research conducted by Caterer.com in November 2018

‘Invest in your people in order to retain them’ was the clear message to hospitality industry employers in a survey of 21,000 global hospitality workers.

2 min read

75% of hospitality employees say pressure in the workplace is their biggest cause of stress, according to research conducted by Hospitality Action in 2018

In the UK last year 526,000 people suffered from work-related stress, depression or anxiety, with 12.5 million working days lost, according to The Health & Safety Executive Labour Force Survey.

4 min read

Popular on Caterer

Discover how BaxterStorey, the UK’s largest independent foodservice provider, recruits and retains talent

Loyalty is hard to win and easy to lose and with the hospitality industry facing a recruitment crisis, employees will increasingly look towards companies that will nurture their talents, pay well and help them to meet their career aspirations.

10 min read

The impact of Brexit and Covid on the UK hospitality workforce

9 min read

Team of volunteers wearing light blue volunteer t-shirts

Hospitality charities to support in 2024

The hospitality sector is awash with ambition and growth, powered by our amazing community and the charities that work hard to support those working within it.

10 min read

How to engage the next generation of hospitality workers

7 min read

Why chefs should consider changing careers to Food Technology Teachers

Hospitality skills are unquestionably transferable and for those thinking about a shift or new role, now could be the time to try something different.

One route available to chefs is teaching food technology and cookery in schools.

4 min read

Discover how London EDITION, one of London’s most prestigious 5-star hotels, recruits and retains talent

10 min read

How ‘Chefs in Schools’ are educating and inspiring children about the benefits of cooking their own food, and championing careers in hospitality in the process

6 min read

123% increase in vegan-specific hospitality jobs across the UK in the last 12 months, according to research conducted by Caterer.com in January 2019

Inspired by celebrities including Beyoncé, Benedict Cumberbatch, Ariana Grande and Ellie Goulding, Britons are embracing ‘Veganuary’ in record numbers.

2 min read

How developing your team can drive progression

3 min read

Hospitality is now the workplace of choice for over 50s with more than 165K joining the sector in 3 years

Did you know that people over 50 now make up 34% of the hospitality sector’s workforce?

6 min read

Leading with empathy and compassion makes difficult situations easier to manage, which ultimately increases the bottom-line

Leadership is a choice, not a job title, but with so many leadership styles to adopt, what really makes a leader stand out?

8 min read

Long-term career development and progression opportunities are key to retaining hospitality recruits, according to research conducted by Caterer.com in November 2018

‘Invest in your people in order to retain them’ was the clear message to hospitality industry employers in a survey of 21,000 global hospitality workers.

2 min read

75% of hospitality employees say pressure in the workplace is their biggest cause of stress, according to research conducted by Hospitality Action in 2018

In the UK last year 526,000 people suffered from work-related stress, depression or anxiety, with 12.5 million working days lost, according to The Health & Safety Executive Labour Force Survey.

4 min read

Top Tips from hospitality leaders to overcome recruitment challenges and how to engage wider talent pools

4 min read

Image of chefs having a conversation back of house

Unlocking the ability to attract and engage new talent pools

The scarcity of hospitality candidates is expected to persist for the foreseeable future, so it is crucial for companies to showcase their successes, the value of their business and to fully utilise all of this as an effective tool to engage the new talent pools they need.

6 min read

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All in Retention and development

The impact of Brexit and Covid on the UK hospitality workforce

Why chefs should consider changing careers to Food Technology Teachers

Discover how London EDITION, one of London’s most prestigious 5-star hotels, recruits and retains talent

Hospitality is now the workplace of choice for over 50s with more than 165K joining the sector in 3 years

Leading with empathy and compassion makes difficult situations easier to manage, which ultimately increases the bottom-line

Long-term career development and progression opportunities are key to retaining hospitality recruits, according to research conducted by Caterer.com in November 2018

Top Tips from hospitality leaders to overcome recruitment challenges and how to engage wider talent pools

Umbrella Training to sponsor the ‘Hospitality Apprenticeship Employer (under 1,500 employees)’ award at Caterer.com People Awards 2019

By participating in the ‘FutureChef’ competition run by Springboard UK, hospitality employers can attract the next generation of talent into the industry

When a fire forced the closure of the Mandarin Oriental London, the hotel donated 40,000 hours of volunteer activity in support of the FANtastic London campaign

Marriott Pennines Cluster’s ‘Take Care’ associate wellbeing programme saw them win the ‘Workplace Wellbeing Initiative’ award at Caterer.com People Awards 2019

Taking care of the mental health of hospitality workers – featuring: mum – Recruiting in Hospitality podcast

Advertise a job

Popular in Managing people

The impact of Brexit and Covid on the UK hospitality workforce

How to engage the next generation of hospitality workers

Why chefs should consider changing careers to Food Technology Teachers

Discover how London EDITION, one of London’s most prestigious 5-star hotels, recruits and retains talent

How ‘Chefs in Schools’ are educating and inspiring children about the benefits of cooking their own food, and championing careers in hospitality in the process

Hospitality is now the workplace of choice for over 50s with more than 165K joining the sector in 3 years

How developing your team can drive progression

Leading with empathy and compassion makes difficult situations easier to manage, which ultimately increases the bottom-line

Long-term career development and progression opportunities are key to retaining hospitality recruits, according to research conducted by Caterer.com in November 2018

75% of hospitality employees say pressure in the workplace is their biggest cause of stress, according to research conducted by Hospitality Action in 2018

Popular on Caterer

Discover how BaxterStorey, the UK’s largest independent foodservice provider, recruits and retains talent

The impact of Brexit and Covid on the UK hospitality workforce

Hospitality charities to support in 2024

How to engage the next generation of hospitality workers

Why chefs should consider changing careers to Food Technology Teachers

Discover how London EDITION, one of London’s most prestigious 5-star hotels, recruits and retains talent

How ‘Chefs in Schools’ are educating and inspiring children about the benefits of cooking their own food, and championing careers in hospitality in the process

123% increase in vegan-specific hospitality jobs across the UK in the last 12 months, according to research conducted by Caterer.com in January 2019

How developing your team can drive progression

Hospitality is now the workplace of choice for over 50s with more than 165K joining the sector in 3 years

Leading with empathy and compassion makes difficult situations easier to manage, which ultimately increases the bottom-line

Long-term career development and progression opportunities are key to retaining hospitality recruits, according to research conducted by Caterer.com in November 2018

75% of hospitality employees say pressure in the workplace is their biggest cause of stress, according to research conducted by Hospitality Action in 2018

Top Tips from hospitality leaders to overcome recruitment challenges and how to engage wider talent pools

Unlocking the ability to attract and engage new talent pools

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Put your best foot forward for hospitality! Walk for Wellbeing 2023

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Meet the person behind the CV, right from the start

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Recruitment & Retention Q&A with Gemma Aylard, Recruitment Manager at Peach Pubs

Recruitment & Retention Q&A with Meg Martin, Recruitment Manager at Tao Group

1.8 Million people say ‘I do’ to pub weddings as the hospitality industry gears up for busy season

Top Tips from hospitality leaders to overcome recruitment challenges and how to engage wider talent pools

How developing your team can drive progression

De Vere Hotel Group’s 8% increase in retention for their 90-day induction process saw them win the ‘On-Boarding Programme’ award at Caterer.com People Awards 2018

The best hospitality employer advice on our podcast in 2019 – featuring: Hush Restaurants, Brewhouse & Kitchen and D&D London – Recruiting in Hospitality podcast

Over 50s boost retirement income with hospitality jobs

How to use your brand culture and values to attract new talent

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