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Retention and development

Experience is key to a strong team. How do you retain the best talent and develop your hospitality teams? Find out how here.

All in Retention and development

The impact of Brexit and Covid on the UK hospitality workforce

You can feel the anticipation as the hospitality sector works towards reopening and away from Covid closures and restrictions. As the focus shifts to workforce planning and rebuilding teams, the impact of not just Covid but also Brexit is starting to be felt. Employers are looking at the roles and skills needed against available talent and considering how they build the high performing teams they need to deliver outstanding customer experience.

Leader or mentor – is there a difference and how can hospitality managers develop the necessary skills? – featuring: Robert Richardson and Rachael Stevens – Recruiting in Hospitality podcast

You’re a leader in hospitality, but are you also a mentor? What’s the difference? And how can you boost your skills to offer guidance, support and direction to your teams by becoming both?

We caught up with Robert Richardson, GM at The Cave Hotel & Resort and Vice-Chair of the Institute of Hospitality, and Rachael Stevens, Guest Services Manager at South Lodge and Chair of the Sussex branch of the Institute of Hospitality to discuss what they see as the value of both leadership and mentoring.

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