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Human resources

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When a fire forced the closure of the Mandarin Oriental London, the hotel donated 40,000 hours of volunteer activity in support of the FANtastic London campaign

For 115 years, the Mandarin Oriental London Hyde Park has represented the pinnacle of luxury in Knightsbridge.

Beautiful and stylish, the hotel has been a go-to destination for those seeking the best service and accommodation London has to offer.

In 2016, the hotel embarked upon its biggest renovation ever, investing £100 million to maintain its reputation as the most desirable hotel in the capital.

Just weeks before its reopening a major fire closed the hotel. It was a blow for the team at Mandarin Oriental, after all their hard work and preparation to once again welcome the public.

Leader or mentor – is there a difference and how can hospitality managers develop the necessary skills? – featuring: Robert Richardson and Rachael Stevens – Recruiting in Hospitality podcast

You’re a leader in hospitality, but are you also a mentor? What’s the difference? And how can you boost your skills to offer guidance, support and direction to your teams by becoming both?

We caught up with Robert Richardson, GM at The Cave Hotel & Resort and Vice-Chair of the Institute of Hospitality, and Rachael Stevens, Guest Services Manager at South Lodge and Chair of the Sussex branch of the Institute of Hospitality to discuss what they see as the value of both leadership and mentoring.

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