Hospitality is now the workplace of choice for over 50s with more than 165K joining the sector in 3 years
Did you know that people over 50 now make up 34% of the hospitality sector’s workforce?
Company culture
How to create, build and maintain a strong company culture, where your people come first.
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When a fire forced the closure of the Mandarin Oriental London, the hotel donated 40,000 hours of volunteer activity in support of the FANtastic London campaign
For 115 years, the Mandarin Oriental London Hyde Park has represented the pinnacle of luxury in Knightsbridge.
Beautiful and stylish, the hotel has been a go-to destination for those seeking the best service and accommodation London has to offer.
In 2016, the hotel embarked upon its biggest renovation ever, investing £100 million to maintain its reputation as the most desirable hotel in the capital.
Just weeks before its reopening a major fire closed the hotel. It was a blow for the team at Mandarin Oriental, after all their hard work and preparation to once again welcome the public.
How to successfully carry out a second interview
At this stage you would have formed your initial thoughts about your potential new employees so the second interview provides you with an opportunity to validate your thoughts and to get a better idea of the candidates and their fit to your business. This is why it calls for a different strategy. The following guidance will help you during the process of the second interview.
Taking care of the mental health of hospitality workers – featuring: mum – Recruiting in Hospitality podcast
How do you get the balance right between being there for someone but also looking after ourselves too?
Eleni Kasparis from Caterer.com caught up with Craig Prentice, MD of mum
Springboard Ambassadors – How to change the poor perception of careers in hospitality and to attract more people into your roles – featuring: Patricia Teixeira from Springboard, Esther Brittan from Hilton and Michael Taylor from Sodexo – Recruiting in Hospitality podcast
Founded in 1990, Springboard was created by Stephen Moss to support the hospitality industry. It continues to provide advice, training and skills courses to those at the start of their career and helps tackle the challenges faced by the industry, including skills shortages and the misrepresentation of careers in the hospitality industry.
Hospitality Skills Planning – featuring: Klaudia Mitura, Sally Prescott & Adam Harwood – Recruiting in Hospitality podcast
In our recent episode of ‘Recruiting in Hospitality’, Lancelot Narayan spoke to Klaudia Mitura, Learning & Development Specialist and host the ‘& Happiness’ podcast, Sally Prescott, Director of Zest for Life and Adam Harwood, Head of Learning & Development at D&D London.
Beyond Food launch crisis line to help those in need affected by lockdown – featuring: Simon Boyle – Recruiting in Hospitality podcast
Simon Boyle, Founder of Beyond Food shares the measures they have taken to help those struggling with mental well-being and financial challenges
Hospitality Heroes 2025: A Game-Changer for Hiring in Hospitality
Staff shortages and high turnover mean attracting and retaining top hospitality talent is harder than ever. But it doesn’t have to be this way.
The latest Hospitality Heroes provides real-world solutions, gives actionable insights and proven strategies from industry leaders on building effective teams for long-term success. We showcase real-life examples from MJMK Restaurants, with a focus on one of their newest openings, Fonda, to help hospitality employers develop hiring strategies that get results.
Gen Z and hospitality – what are they looking for in a job and can the sector meet those must-haves?
A new generation is entering the workforce and they have very clear ideas on what they want from a job. Does hospitality have to flex to encourage Gen Z entry level talent or is this a meeting of minds?
Why the wellbeing of your team is of paramount importance to the success of your hospitality business – featuring: Amanda Scott, Compass Group – Recruiting in Hospitality podcast
Caterer.com People Awards winner, Food Service provider, Compass Group shone with their entry in the Wellbeing category. At a time when circumstances were difficult throughout the hospitality industry, Compass Group understood that the well-being of their people was of paramount importance. This is as much relevant today as it was then.
Why Scotland’s hospitality sector is upskilling 2000 of its leaders, managers and supervisors
Caterer.com talk to three scholars taking part in the HIT Scotland Tourism and Hospitality Talent Development Programme about why they got involved, building their networks, and being inspired to bring new ideas to their businesses.
How the ‘Hospitality meets …’ podcast raises awareness of the key challenges facing hospitality – featuring: Phil Street – Recruiting in Hospitality podcast
Phil talks about his podcast, ‘Hospitality meets…’, sharing positive industry stories and raising awareness of the challenges we all face.
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Why chefs should consider changing careers to Food Technology Teachers
Hospitality skills are unquestionably transferable and for those thinking about a shift or new role, now could be the time to try something different.
One route available to chefs is teaching food technology and cookery in schools.
75% of hospitality employees say pressure in the workplace is their biggest cause of stress, according to research conducted by Hospitality Action in 2018
In the UK last year 526,000 people suffered from work-related stress, depression or anxiety, with 12.5 million working days lost, according to The Health & Safety Executive Labour Force Survey.
The impact of Brexit and Covid on the UK hospitality workforce
You can feel the anticipation as the hospitality sector works towards reopening and away from Covid closures and restrictions. As the focus shifts to workforce planning and rebuilding teams, the impact of not just Covid but also Brexit is starting to be felt. Employers are looking at the roles and skills needed against available talent and considering how they build the high performing teams they need to deliver outstanding customer experience.
Building a diverse and inclusive hospitality workplace for innovation and success
In part two of our Hiring Strategies sessions, Caterer.com lifted the lid on the importance of diversity and inclusion in creating dynamic, innovative and successful hospitality workforces.
Discover how London EDITION, one of London’s most prestigious 5-star hotels, recruits and retains talent
In the first part of our fascinating conversation with Jose Ruiz and Elsie Koopman from London EDITION, we discuss how the hotel attracts and recruits talent and about the huge part that culture plays in the process.
Hard-working hospitality staff can expect £20 million in tips over the festive period, according to research conducted by Caterer.com in November 2019
As people prepare for weeks of festive cheer, the UK’s 3.2 million hospitality workers are gearing up for the most lucrative ‘tip season’ of the year
Exciting times ahead for the Institute of Hospitality as Kellie Rixon becomes Chair – featuring: Kellie Rixon – Recruiting in Hospitality podcast
In September, Kellie Rixon, MBE, becomes Chair of the Institute of Hospitality.
Caterer.com caught up with Kellie during a recent visit to Scotland to find out about her plans for the Institute and ‘what happens next?’
By participating in the ‘FutureChef’ competition run by Springboard UK, hospitality employers can attract the next generation of talent into the industry
It’s been a record-breaking year for Springboard UK’s FutureChef programme, with over 16,200 young people taking part in the biggest cookery competition of its kind in the UK.
How ‘Chefs in Schools’ are educating and inspiring children about the benefits of cooking their own food, and championing careers in hospitality in the process
Chefs in Schools’ mission is to employ professional chefs to improve the quality of school meals, whilst educating and inspiring children about the benefits of cooking their own food from scratch.
Unlocking the ability to attract and engage new talent pools
The scarcity of hospitality candidates is expected to persist for the foreseeable future, so it is crucial for companies to showcase their successes, the value of their business and to fully utilise all of this as an effective tool to engage the new talent pools they need.
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Discover how BaxterStorey, the UK’s largest independent foodservice provider, recruits and retains talent
Loyalty is hard to win and easy to lose and with the hospitality industry facing a recruitment crisis, employees will increasingly look towards companies that will nurture their talents, pay well and help them to meet their career aspirations.
Hospitality Salaries in 2025: Key insights for employers
The latest Caterer.com research explores salary and benefit trends across the hospitality sector, highlighting key shifts and opportunities for businesses looking to attract and retain top talent.
Hospitality Hiring Insider: The hospitality recruitment trends of Q1 2025
Caterer.com’s Hospitality Hiring Insider provides a detailed view of hospitality hiring trends from Q1 2025. It’s packed with the key stats, employer insights, and expert tips you need to shape your hiring strategy.
Hospitality charities to support in 2024
The hospitality sector is awash with ambition and growth, powered by our amazing community and the charities that work hard to support those working within it.
Hospitality Hiring Insider: The hospitality recruitment trends of H1 2024
Caterer.com’s Hospitality Hiring Insider provides a detailed view of hospitality hiring trends from the first half of 2024, including job postings, candidate activity, and salary benchmarks.
Keeping Hospitality Strong: An Interview with Jeremy Gibson
Hospitality Action is the charity behind Walk for Wellbeing and a vital support for people across the industry. In this Caterer.com interview, we speak to Jeremy Gibson, Marketing & Operations Director at Hospitality Action who shares how the charity supports the industry, why wellbeing must remain a priority, and how initiatives like Walk for Wellbeing are making a real impact.
Why chefs should consider changing careers to Food Technology Teachers
Hospitality skills are unquestionably transferable and for those thinking about a shift or new role, now could be the time to try something different.
One route available to chefs is teaching food technology and cookery in schools.
Only a Pavement Away has opened applications for a new first of its kind UK-wide Relationship Manager role, funded by national homeless charity Crisis
The new role, primarily based in London, will see the successful applicant support more than 100 homeless Only A Pavement Away members into careers specifically within the hospitality industry – a responsibility previously non-existent in similar charity roles.
User guide: using the Caterer.com Candidate Management System
To help speed up your hiring process, we have built one of the most intuitive candidate management systems in the market.
Use this guide to get the most from the Caterer.com Candidate Management System.
75% of hospitality employees say pressure in the workplace is their biggest cause of stress, according to research conducted by Hospitality Action in 2018
In the UK last year 526,000 people suffered from work-related stress, depression or anxiety, with 12.5 million working days lost, according to The Health & Safety Executive Labour Force Survey.
User guide: using the Caterer.com CV Database
Below is your step-by-step guide to using the Caterer.com CV Database, a tool which lets you take control of your hiring by easily searching for candidates.
Filter searches by skillset and location, see candidates’ application history, contact the best suited, and set up alerts to find others who fit the brief.
Hospitality recruitment in 2025: Navigating diversity, technology, and talent expectations
The latest Caterer.com research reveals the key trends shaping hospitality hiring, from advancing DE&I and harnessing technology to meeting the shifting demands of candidates.
The impact of Brexit and Covid on the UK hospitality workforce
You can feel the anticipation as the hospitality sector works towards reopening and away from Covid closures and restrictions. As the focus shifts to workforce planning and rebuilding teams, the impact of not just Covid but also Brexit is starting to be felt. Employers are looking at the roles and skills needed against available talent and considering how they build the high performing teams they need to deliver outstanding customer experience.
Building a diverse and inclusive hospitality workplace for innovation and success
In part two of our Hiring Strategies sessions, Caterer.com lifted the lid on the importance of diversity and inclusion in creating dynamic, innovative and successful hospitality workforces.
Exciting times ahead for the Institute of Hospitality as Kellie Rixon becomes Chair – featuring: Kellie Rixon – Recruiting in Hospitality podcast
In September, Kellie Rixon, MBE, becomes Chair of the Institute of Hospitality.
Caterer.com caught up with Kellie during a recent visit to Scotland to find out about her plans for the Institute and ‘what happens next?’
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How to give constructive feedback to unsuccessful candidates
Rejecting interview candidates can often be a difficult but is a natural part of the hiring process. How you deliver the feedback will differentiate your company from the rest.
Put your best foot forward for hospitality! Walk for Wellbeing 2023
The Walk for Wellbeing 2023 is a-go! From September 30th to October 15th you are invited to join the hospitality community in walking for a good cause.
Be Inclusive Hospitality’s Inside Hospitality Report Launch
With response from over 3,000 voices within hospitality, BIH’s Inside Hospitality Report looks at how our sector can do better when it comes to EDI practices.
Meet the person behind the CV, right from the start
A fast, flexible route to the right candidates with Video Recruitment (powered by Cammio)
Introducing Caterer.com People Awards 2019
It’s time to reveal your amazing people. Entries are now open for the 2019 Caterer.com People Awards.
How to develop an effective onboarding process
Onboarding plays a fundamental role for any company as it allows employees to acclimatise to their role, the company’s cultures, and what the company has to offer.
Recruitment & Retention Q&A with Gemma Aylard, Recruitment Manager at Peach Pubs
How hospitality businesses can overcome recruitment challenges and engage wider talent pools.
Recruitment & Retention Q&A with Meg Martin, Recruitment Manager at Tao Group
How hospitality businesses can overcome recruitment challenges and engage wider talent pools.
How developing your team can drive progression
Career progression is one of the key ways to retain your top talent. Most have come to expect this as part of their employment and during the course of their employment with you will want to develop new skills, so employers need to find ways to create these opportunities or risk losing their best talent in some cases.
Peoplebank to sponsor the ‘Candidate Experience Award’ award Caterer.com People Awards 2019
Good candidate experience is a vital part of the recruitment process. In a competitive job market, it’s increasingly important to attract quality candidates and ensure that they remain engaged throughout the process. David Beveridge, Head of Operations and Sales, PeopleBank.
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Hiring people
From industry report findings to advice on employee mental health issues, discover a wealth of information on hiring the very best hospitality talent.
Managing people
Advice on a wealth of topics, giving you all you need to know on how to best managing your teams.
Retention and development
Experience is key to a strong team. How do you retain the best talent and develop your hospitality teams? Find out how here.
Caterer news
All the latest from Caterer.com
Recruiter resources
Reports and advice to help and inspire hospitality recruiters.
Human resources
New solutions to hospitality recruitment challenges and advice on improving communications with teams.
Podcasts
Welcome to the Recruiting in Hospitality podcasts from Caterer.com. In each programme we invite top guests from the world of hospitality to discuss issues affecting employers. We talk recruitment, development and retention as well as matters concerning you and your teams.
Company updates
Events and awards
Be the first in the know! The full scoop on all our Caterer.com events and those we sponsor.
Working practices
Great advice on how to best create a strong and inviting working environment.
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