Hospitality is now the workplace of choice for over 50s with more than 165K joining the sector in 3 years
Did you know that people over 50 now make up 34% of the hospitality sector’s workforce?
Company culture
How to create, build and maintain a strong company culture, where your people come first.
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When a fire forced the closure of the Mandarin Oriental London, the hotel donated 40,000 hours of volunteer activity in support of the FANtastic London campaign
For 115 years, the Mandarin Oriental London Hyde Park has represented the pinnacle of luxury in Knightsbridge.
Beautiful and stylish, the hotel has been a go-to destination for those seeking the best service and accommodation London has to offer.
In 2016, the hotel embarked upon its biggest renovation ever, investing £100 million to maintain its reputation as the most desirable hotel in the capital.
Just weeks before its reopening a major fire closed the hotel. It was a blow for the team at Mandarin Oriental, after all their hard work and preparation to once again welcome the public.
How to successfully carry out a second interview
At this stage you would have formed your initial thoughts about your potential new employees so the second interview provides you with an opportunity to validate your thoughts and to get a better idea of the candidates and their fit to your business. This is why it calls for a different strategy. The following guidance will help you during the process of the second interview.
‘BAME Women in Travel’ initiative launches with the aim of enabling black, Asian and minority ethnic women in the travel and tourism industry to fulfil their economic and individual potential
Women in Travel (CIC), the social enterprise dedicated to empowering women through employability and entrepreneurship in the travel and hospitality industry, has announced the launch of BAME Women in Travel’s Corporate Partnerships.
Beyond Food launch crisis line to help those in need affected by lockdown – featuring: Simon Boyle – Recruiting in Hospitality podcast
Simon Boyle, Founder of Beyond Food shares the measures they have taken to help those struggling with mental well-being and financial challenges
Gen Z and hospitality – what are they looking for in a job and can the sector meet those must-haves?
A new generation is entering the workforce and they have very clear ideas on what they want from a job. Does hospitality have to flex to encourage Gen Z entry level talent or is this a meeting of minds?
Taking care of the mental health of hospitality workers – featuring: mum – Recruiting in Hospitality podcast
How do you get the balance right between being there for someone but also looking after ourselves too?
Eleni Kasparis from Caterer.com caught up with Craig Prentice, MD of mum
How to improve employee engagement, productivity, and retention – featuring: Gemma Tracey from Champneys – Recruiting in Hospitality Podcast
Are you looking for ways to improve employee engagement, productivity, and retention in your business?
Springboard Ambassadors – How to change the poor perception of careers in hospitality and to attract more people into your roles – featuring: Patricia Teixeira from Springboard, Esther Brittan from Hilton and Michael Taylor from Sodexo – Recruiting in Hospitality podcast
Founded in 1990, Springboard was created by Stephen Moss to support the hospitality industry. It continues to provide advice, training and skills courses to those at the start of their career and helps tackle the challenges faced by the industry, including skills shortages and the misrepresentation of careers in the hospitality industry.
What more can employers do to encourage people to join and stay in the hospitality industry?– featuring: Claire Bosi, Choose Hospitality – Recruiting in Hospitality podcast
Choose Hospitality is an initiative driven by the industry itself, to stimulate interest in the wide-ranging benefits of a career in hospitality.
How the ‘Hospitality meets …’ podcast raises awareness of the key challenges facing hospitality – featuring: Phil Street – Recruiting in Hospitality podcast
Phil talks about his podcast, ‘Hospitality meets…’, sharing positive industry stories and raising awareness of the challenges we all face.
Reflect, Reopen, Rise – the roadmap for hospitality’s recovery and growth
With hospitality gearing up for reopening, employers are getting into the detail of workforce planning. The teams and workplaces they create will drive successful recovery and growth, but what are the essential points for attention? When it comes to people, processes, and cultures, what matters most?
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Popular in Managing people
Hospitality is now the workplace of choice for over 50s with more than 165K joining the sector in 3 years
Did you know that people over 50 now make up 34% of the hospitality sector’s workforce?
The importance of looking after your employees’ mental and emotional wellbeing
Good mental and emotional well-being are critical but how do you, as a leader or manager, make sure that your people are OK and, more importantly, should responsibility for your employees’ health and well-being rest with you?
The impact of Brexit and Covid on the UK hospitality workforce
You can feel the anticipation as the hospitality sector works towards reopening and away from Covid closures and restrictions. As the focus shifts to workforce planning and rebuilding teams, the impact of not just Covid but also Brexit is starting to be felt. Employers are looking at the roles and skills needed against available talent and considering how they build the high performing teams they need to deliver outstanding customer experience.
Organisations Offering Support to those Working in Hospitality
It’s often said that hospitality is a family and the impact of the pandemic has proved that beyond all doubt. Industry people have pulled out all the stops to provide valuable support and assistance to those who need it.
Why chefs should consider changing careers to Food Technology Teachers
Hospitality skills are unquestionably transferable and for those thinking about a shift or new role, now could be the time to try something different.
One route available to chefs is teaching food technology and cookery in schools.
Introducing Only a Pavement Away (OAPA), the charity founded by representatives from hospitality, that helps the homeless and other vulnerable groups into employment in the UK hospitality industry
Where will the sector find an estimated 1.3 million recruits?
Time to look at new talent streams.
75% of hospitality employees say pressure in the workplace is their biggest cause of stress, according to research conducted by Hospitality Action in 2018
In the UK last year 526,000 people suffered from work-related stress, depression or anxiety, with 12.5 million working days lost, according to The Health & Safety Executive Labour Force Survey.
How ‘Chefs in Schools’ are educating and inspiring children about the benefits of cooking their own food, and championing careers in hospitality in the process
Chefs in Schools’ mission is to employ professional chefs to improve the quality of school meals, whilst educating and inspiring children about the benefits of cooking their own food from scratch.
When a fire forced the closure of the Mandarin Oriental London, the hotel donated 40,000 hours of volunteer activity in support of the FANtastic London campaign
For 115 years, the Mandarin Oriental London Hyde Park has represented the pinnacle of luxury in Knightsbridge.
Beautiful and stylish, the hotel has been a go-to destination for those seeking the best service and accommodation London has to offer.
In 2016, the hotel embarked upon its biggest renovation ever, investing £100 million to maintain its reputation as the most desirable hotel in the capital.
Just weeks before its reopening a major fire closed the hotel. It was a blow for the team at Mandarin Oriental, after all their hard work and preparation to once again welcome the public.
By participating in the ‘FutureChef’ competition run by Springboard UK, hospitality employers can attract the next generation of talent into the industry
It’s been a record-breaking year for Springboard UK’s FutureChef programme, with over 16,200 young people taking part in the biggest cookery competition of its kind in the UK.
Popular on Caterer
123% increase in vegan-specific hospitality jobs across the UK in the last 12 months, according to research conducted by Caterer.com in January 2019
Inspired by celebrities including Beyoncé, Benedict Cumberbatch, Ariana Grande and Ellie Goulding, Britons are embracing ‘Veganuary’ in record numbers.
Discover how BaxterStorey, the UK’s largest independent foodservice provider, recruits and retains talent
Loyalty is hard to win and easy to lose and with the hospitality industry facing a recruitment crisis, employees will increasingly look towards companies that will nurture their talents, pay well and help them to meet their career aspirations.
Hospitality Salaries in 2025: Key insights for employers
The latest Caterer.com research explores salary and benefit trends across the hospitality sector, highlighting key shifts and opportunities for businesses looking to attract and retain top talent.
Hospitality is now the workplace of choice for over 50s with more than 165K joining the sector in 3 years
Did you know that people over 50 now make up 34% of the hospitality sector’s workforce?
The importance of looking after your employees’ mental and emotional wellbeing
Good mental and emotional well-being are critical but how do you, as a leader or manager, make sure that your people are OK and, more importantly, should responsibility for your employees’ health and well-being rest with you?
The impact of Brexit and Covid on the UK hospitality workforce
You can feel the anticipation as the hospitality sector works towards reopening and away from Covid closures and restrictions. As the focus shifts to workforce planning and rebuilding teams, the impact of not just Covid but also Brexit is starting to be felt. Employers are looking at the roles and skills needed against available talent and considering how they build the high performing teams they need to deliver outstanding customer experience.
Organisations Offering Support to those Working in Hospitality
It’s often said that hospitality is a family and the impact of the pandemic has proved that beyond all doubt. Industry people have pulled out all the stops to provide valuable support and assistance to those who need it.
Why chefs should consider changing careers to Food Technology Teachers
Hospitality skills are unquestionably transferable and for those thinking about a shift or new role, now could be the time to try something different.
One route available to chefs is teaching food technology and cookery in schools.
A celebration of excellence at the Hospitality Awards UK
The highly anticipated Hospitality Awards UK concluded on the 10th of November, and what a wonderful evening of celebration it was. From fine Italian cuisine to the most talented individuals within the industry, the evening was spent delving into what Italian hospitality has best to offer while tucking into fine Italian dishes. Inspired by this year’s theme of the Italian Cuisine Week in the World, the menu created included some of the country’s best products transporting guests into a culinary adventure across some of Italy’s most beautiful regions.
Hospitality Hiring Insider: The hospitality recruitment trends of H1 2024
Caterer.com’s Hospitality Hiring Insider provides a detailed view of hospitality hiring trends from the first half of 2024, including job postings, candidate activity, and salary benchmarks.
Introducing Only a Pavement Away (OAPA), the charity founded by representatives from hospitality, that helps the homeless and other vulnerable groups into employment in the UK hospitality industry
Where will the sector find an estimated 1.3 million recruits?
Time to look at new talent streams.
Hospitality charities to support in 2024
The hospitality sector is awash with ambition and growth, powered by our amazing community and the charities that work hard to support those working within it.
Hospitality Hiring in 2025: What You Need to Know Now
In the fast-moving world of hospitality, people are everything. The right team doesn’t just deliver great service, they define your brand, shape your guest experience, and ultimately, drive your success.
But in 2025, finding and keeping the right people is harder than ever. Candidate expectations are shifting. The market is competitive. And efficiency matters more than ever before.
That’s why the Caterer.com Hospitality Hiring Insider Q2–Q3 2025 is a must-read for every hospitality leader and recruiter looking to stay ahead.
Packed with fresh data, expert insights, and practical strategies, this edition goes...
The Hospitality Awards UK returns for its third edition this November
The Hospitality Awards UK returns for its third edition on November 10th as one of the most prestigious celebrations of excellence in hospitality, gastronomy, and leadership. Held during the official Week of the Italian Cuisine in the World, this black-tie gala brings together top chefs, restaurateurs, hoteliers, mixologists, and industry leaders to honour the very best in the field while highlighting the deep connections between the UK and Italian culinary traditions.
Ahead of an evening of recognition, fine dining, and networking, culminating in awards across categories such as Best Chef, Best Young Chef, Best Hotel General Manager, Best Restaurant Owner,...
75% of hospitality employees say pressure in the workplace is their biggest cause of stress, according to research conducted by Hospitality Action in 2018
In the UK last year 526,000 people suffered from work-related stress, depression or anxiety, with 12.5 million working days lost, according to The Health & Safety Executive Labour Force Survey.
Trending on Caterer
How to give constructive feedback to unsuccessful candidates
Rejecting interview candidates can often be a difficult but is a natural part of the hiring process. How you deliver the feedback will differentiate your company from the rest.
Put your best foot forward for hospitality! Walk for Wellbeing 2023
The Walk for Wellbeing 2023 is a-go! From September 30th to October 15th you are invited to join the hospitality community in walking for a good cause.
Be Inclusive Hospitality’s Inside Hospitality Report Launch
With response from over 3,000 voices within hospitality, BIH’s Inside Hospitality Report looks at how our sector can do better when it comes to EDI practices.
Meet the person behind the CV, right from the start
A fast, flexible route to the right candidates with Video Recruitment (powered by Cammio)
Introducing Caterer.com People Awards 2019
It’s time to reveal your amazing people. Entries are now open for the 2019 Caterer.com People Awards.
How to develop an effective onboarding process
Onboarding plays a fundamental role for any company as it allows employees to acclimatise to their role, the company’s cultures, and what the company has to offer.
Recruitment & Retention Q&A with Gemma Aylard, Recruitment Manager at Peach Pubs
How hospitality businesses can overcome recruitment challenges and engage wider talent pools.
Recruitment & Retention Q&A with Meg Martin, Recruitment Manager at Tao Group
How hospitality businesses can overcome recruitment challenges and engage wider talent pools.
How developing your team can drive progression
Career progression is one of the key ways to retain your top talent. Most have come to expect this as part of their employment and during the course of their employment with you will want to develop new skills, so employers need to find ways to create these opportunities or risk losing their best talent in some cases.
Peoplebank to sponsor the ‘Candidate Experience Award’ award Caterer.com People Awards 2019
Good candidate experience is a vital part of the recruitment process. In a competitive job market, it’s increasingly important to attract quality candidates and ensure that they remain engaged throughout the process. David Beveridge, Head of Operations and Sales, PeopleBank.
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Hiring people
From industry report findings to advice on employee mental health issues, discover a wealth of information on hiring the very best hospitality talent.
Managing people
Advice on a wealth of topics, giving you all you need to know on how to best managing your teams.
Retention and development
Experience is key to a strong team. How do you retain the best talent and develop your hospitality teams? Find out how here.
Caterer news
All the latest from Caterer.com
Recruiter resources
Reports and advice to help and inspire hospitality recruiters.
Human resources
New solutions to hospitality recruitment challenges and advice on improving communications with teams.
Reports
Industry research and finding. All your Caterer.com reports in one place.
Working practices
Great advice on how to best create a strong and inviting working environment.
Diversity and inclusion
Building an inclusive hospitality workplace can help you innovate your business and bring success.
Company culture
How to create, build and maintain a strong company culture, where your people come first.
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